1 Are there any minimum term contracts I need to agree to?
There are no minimum term commitments you need to agree to with our VPS Hosting plans. You can cancel your VPS Hosting plan at any time by simply contacting our billing team via the client area.
2 Do you make regular backups of customer virtual private servers?
We backup our customers servers for our own internal disaster recovery procedures only, which we cannot restore for you on request. You will need to consider our cloud backup solutions.
3 How easy is it to upgrade my virtual private server in the future?
Our experienced technicians can assist you with any upgrade you may need to make in the future. In most cases, we can upgrade your server's resources without requiring a migration.
4 Do you charge anything extra for technical support?
All aspects of technical support covered under our SLA is provided at no charge to you. Our support department are reachable 24 hours a day.
5 Will I have full root access to my virtual private server?
Yes. Just like a dedicated server, you have full control over your VPS with root/SSH access for Linux servers and administrative RDP access for Windows servers.
6 My question isn't answered here. How can I contact you?
If you prefer to speak with one of our sales specialists over the phone, please call 0800 862 0380, or e-mail us on email@example.com.
Our virtual server hosting empowers you with superior performance and control, at a fraction of the cost of a conventional dedicated server. vLite comes loaded with the power of our proprietary eNlight Cloud Hypervisor, to optimise the software installed on your vLite server. vLite hosting lets you host unlimited domains, install custom applications and software, with the independence and convenience of a dedicated server.
All of our virtual private servers give you full control and flexibility with full root and SSH access as standard. Because vLite is a hardware virtualisation platform, the supporting processors are better tuned for efficiently managing your virtual server environment.
All of our VPS nodes are ready for the next-generation Internet Protocol, IPv6 – enabling you to make your websites and online applications accessible to those using IPv6 to access the Internet. Thousands of companies have already enabled IPv6 on their servers, and now you can too. Simply contact our technical support team for free help and advice on enabling IPv6 on your VPS.
What happens if your server becomes unresponsive and you need to quickly reboot it? Usually, you would need to contact your hosting provider and wait for your server to be rebooted for you. This delay costs you time and money. At eUKhost, all of our Linux VPS packages come with free Remote Reboot, allowing you to securely reboot your server via your client area at any time.
Have complete piece of mind knowing your server is being constantly monitored by our Proactive Monitoring service to ensure all critical services remain online and the performance of your server always remains in good standing. With our proactive monitoring service, our system will automatically notify you if anything goes wrong. What's more, every Linux VPS now comes with 30 minutes proactive monitoring free!
*cPanel and Plesk are licensed add-ons and are sold separately.