Q. Can I restart my Apache server?

Ans : Yes, you can restart your Apache server (VPS Hosting) without affecting or killing other existing processes on your VPS. For this you should use the graceful restart command.

COMMAND : service httpd graceful.
Graceful restart command will not kill any existing apache processes.

If you wish to kill the existing http processes and restart your apache server then use the following command :-
service httpd stop
service httpd startssl

Apache can also be restarted, along with any other service, from WHM. Simply login, and select the service you wish to restart under the “restart services” section.

Q. Can I use WordPress blog software on my site ?

Ans. WordPress works fine on our servers, you can use it on your website. If you have a cPanel hosting account with us then you should have no problems in installing wordpress from the Fantastico section of your control panel. You can take a look at Fantastico Scripts to learn more about the scripts included in Fantastico.

Additionally, we have PHP 4.4.4 on some of the servers and PHP 5.1.2 on the other servers, so you should not face any problems when configuring wordpress blog.
Wordpress will give you some code to add in .htaccess of your account which will enable mod_rewrite for your account and your WordPress blog will run smoothly without problems.

Q. Can I use a PHP tag in my html page?

Ans. Yes, you can use the PHP tag within html pages. All you have to do is to embed PHP with html in your apache configuration and add modules which will execute the php code in your html pages. Our support will help you if you are unable to make this changes from your end or if you have a shared hosting account.

For those who have dedicated servers or VPS accounts can do this in the “AddHandler” section of httpd.conf

Simply add following line in AddHandler :-

AddType application/x-httpd-php .html

After adding it the addhandler section would look like this :-

AddType application/x-httpd-php .php
AddType application/x-httpd-php .php4
AddType application/x-httpd-php .php3
AddType application/x-httpd-php .html
AddType application/x-httpd-php-source .phps
AddType application/x-httpd-php .phtml
AddHandler cgi-script .cgi .pl
AddType text/html .shtml
AddType application/x-tar .tgz
AddType text/vnd.wap.wml .wml
AddType image/vnd.wap.wbmp .wbmp
AddType text/vnd.wap.wmlscript .wmls
AddType application/vnd.wap.wmlc .wmlc
AddType application/vnd.wap.wmlscriptc .wmlsc

Q. Which file extensions do Windows and Linux packages support?

Ans :- Windows Hosting Packages support .asp, .aspx ( ASP.NET ) , .cgi, .pl, .html, .htm, .php, .xml, and .shtml while Linux cPanel Hosting Packages support .cgi, .pl, .html, .htm, .php, .xml and .shtml.

Q. After purchasing an SSL certificate, how long does it take to get it installed on my site?

Ans :- It takes 30 - 60 minutes to generate an SSL certificate. We provide you free Shared SSL, but if you need a dedicated SSL then you will have to pay a fee of £39 for it. We sell dedicated SSL certificates for £39 per year per certificate. You get a dedicated IP free of charge if you purchase the certificate from us. If you purchase the SSL certificate from some other provider then you will be charged £2 per month for dedicated IP address.

If you try to buy certificate from GeoTrust, VeriSign, thawte, rapidssl and others then they won’t send the certificate before verification. If you have an existing verified account with them then they do it instantly.

Q. What webmail package do you provide? Do I have to pay for it?

Ans :- With our Web hosting service, we provide you with a free webmail package called SquirrelMail, along with a second application called Horde. Using this you can access your email from anywhere in the world.

To check your emails, just type www.yoursitename/webmail/ in the Web browser, and you will be prompted for your login details. Just enter the correct information to authenticate yourself, and gain access to your webmail.

Q. How many scripts are permitted per domain ?

Ans :- There is no such limit. You need to ensure that your scripts are genuine and they don’t overload the server, as this can cause problems for other users using the server.

Q. What ASP Components do you support on Windows Hosting?

Ans. We support following email components:
CDOSYS
JMail
ASPMail
ASPEmail

Q. Can I set permissions for individual folders ?

Ans : Yes, you can set permissions for the folders using the File Manager feature in the hosting control panel if you are using a Windows hosting account. If your account is on a cPanel server, then you can do the same from the file manager in your cPanel control panel.

Q. Due to certain circumstances, my competitors may initiate DOS or DNS attacks. Do you guarantee you will not cancel my account or service due to regular attacks? Do you provide means of preventing these attacks?

Ans: Well, we do have means to prevent DOS and DNS attacks. But incase it still happens, we will thoroughly investigate the issue, and then and only then take necessary steps.