Q. Is the SSH access server in UK/Europe? I checked network locations of your servers and most of them are in Chicago/US.

Ans :- Our old servers are in Chicago US but the new servers that we are filling are in the World Class BlueSquare Data Center in Maidenhead, UK. We don’t allow SSH access on the UK servers as we need to pay heavy payments to sort out problems with our UK based servers but US servers are not very costly so its affordable for us to have SSH enabled accounts on 1 server. You should opt for VPS Hosting as VPSs allow full root access along with complete control and flexibility and the uptime and ping reports are very good for our VPS.
Shared and Reseller accounts with SSH are created on => 64.62.157.184
Shared and Reseller accounts without SSH are created on => merlin.eukhost.com ( 87.117.200.71 )