Q. Do you accept payments for web hosting services via Moneybookers?

Ans. We gladly accept payments via Moneybookers for all our web hosting services. You can fund your moneybookers account with your credit/debit card, or transfer money from your bank account from virtually anywhere in the world. Our Moneybookers account is Merchant Verified. Choose from our wide variety of our web hosting services and directly pay with MoneyBookers.

To pay via Moneybookers, all you need to do is follow these simple instructions:-

1. First place an order from our website.
2. Select Moneybookers payment option on the payment page.
3. You will then be forwarded to Moneybookers secure site to complete the payment.

Even if you do not have a Moneybookers account, you can still place an order. We will forward you to the Moneybookers site after you submit your order, where you can create a new Moneybookers account.

Q. What does Root Access to the server mean ?

Ans. Root Access is an administrator level log-on for your dedicated server or your virtual private server. Having root access to a server gives you the ability to take full control of your server. You can then use it for almost anything you wish to including hosting multiple sites, third party software/applications, game servers etc. You can also maintain it as per your preferences.

Please note that not all Hosting packages come with full root access. We provide full root access to clients only on VPS Hosting, Semi Dedicated Servers and Dedicated Servers.

Even if a client opts for a fully managed server, he/she will be given full administrator rights to his server to have total control of the server and the content hosted on it.

Q. What is Virtuozzo Power Panel?

Ans. Virtuozzo Power Panel also known as VZPP is used to manage a VPS efficiently. A user can Restart, Stop, Start, and Fast Stop his/her VPS when an emergency occurs. Using Virtuozzo also helps a user to get better information of his/her VPS such as Change password, File Manager, Resources, System Services, System Processes, Firewall, SSH Connection, Status Changes, QoS Alerts, Action Log, Traffic Log etc.

Virtuozzo Power Panel Features:-

-> Start/Stop VPS: Start, stop, fast stop and restart the VPS.

-> VPS Resource Monitoring: Monitor VPS resource utilization for CPU, system, disk space and disk inodes.

-> VPS Backup/Restore: Back up and restore the VPS from the backup including all system and user files.

-> VPS Repair: Start the VPS in repair mode when a VPS is broken and does not boot.

-> Embedded SSH Client: Connect via integrated SSH client to the VPS.

-> VPS Re-install: Reinstall the VPS from scratch, either saving or discarding existing files.

-> VPS Actions Log: View the VPS actions log to monitor resource shortage alerts and various VPS events

-> VPS Resources: Shows package name, Additional Information, CPU Usage with graphic, System Usage with Graphic, Disk Usage and Network Usage. By pressing the

-> Extended button you will get a more detailed CPU Parameters, Disk Quota, and UBCs.

-> File Manager: Lets you see the files on your VPS.

-> Change Password: You can use this option to change the VPS Password.

-> System Services: Shows the running applications.

-> System Processes: Shows running application/processes. Lets you see CPU%, Mem%, the command and PID.

-> Status Changes: Shows the VPS changes such as restarts, stops, locked, etc.

-> Actions Log: Shows a list of actions, both running and already finished.

-> QoS Alerts: This will be the first thing that is going to tell you when a problem occurs.

How to access Virtuozzo?

VZPP is accessible via 4643 port. For example: If your main VPS node IP 78.129.170.2,

Users can access VZPP in the following manner - https://78.129.170.2:4643

username: root
password: your_current_root_password

Q. What control panel choices do you offer on Dedicated Servers and what are the prices?

Ans. We offer the latest versions of cPanel and Plesk control panels with our Dedicated Servers.

a) Control panel prices on Dedicated Servers are as follows :-

:- cPanel/WHM with Fantastico - £20.00/Month.
:- Plesk 30 Domains License - £8.00/Month.
:- Plesk 100 Domains License - £15.00/Month.
:- Plesk Unlimited Domains License - £20.00/Month.

Plesk Addons:-
:- Plesk Power Pack - £15.00/Month.
:- Dr. Web Anti Virus - £25.00/Month.

Q. What control panel choices do you offer on Linux/Windows VPS Hosting and what are the prices?

Ans: We offer the latest versions of cPanel and Plesk control panels with our VPS Hosting plans

*cPanel version 11.17.0
*WHM version 11.15.0
*Plesk Version 8.5.0

b) Control panel prices on VPS Hosting are as follows :-

:- cPanel/WHM with Fantastico - £5.00/Month.
:- Plesk 30 Domains License - £2.00/Month.
:- Plesk 100 Domains License - £4.00/Month.
:- Plesk Unlimited Domains License - £6.00/Month.

Plesk Addons:-
:- Plesk Power Pack - £3.00/Month.
:- Dr. Web Anti Virus - £4.00/Month.

Q. All eUKhost dedicated servers are fully managed, What does the server management include?

Ans. All eUKhost Dedicated Servers are fully managed and monitored round the clock. Once you place an order and after the server set-up, our team of Administrators monitor its performance and maintain your server 24×7x365 to ensure that it is always online and performing as per your expectations. All dedicated servers come with an array of server management services executed by our team of dedicated server experts. The server management includes installation and maintenance of a standard software package, security monitoring, backups and technical support. Every dedicated server comes with Apache, MySQL, mail and DNS server pre-installed along with Spam filter and virus-protection for your server.

Regular updates are also performed on the server in order to make sure you are always running a secure machine, while benefiting from the latest stable versions of the installed programs.

eUKhost server management responsibilities include but are not limited to the following tasks:

* Initial Server Setup.
* Routine server monitoring.
* Server Migration (If applicable).
* Disaster recovery planning and procedures including system and file backup.
* Server backup restoration in the event of a hardware failure.
* Server troubleshooting - We will help you trouble shoot if the server is not performing well.
* Regular maintenance of the operating system (updates & patches).
* Installation of mod_evasive to prevent DDoS Attacks.
* Firewall configuration.

Visit our Managed Servers Information Pages for an overview of the functions performed by our Administrators to ensure your server is maintained in a healthy state at all times.

• Linux Server Management Overview
• Windows Server Management Overview

Complete information on Unmetered bandwidth options offered by eUKhost on Dedicated Servers

Ans. Unmetered Bandwidth means that the dedicated server has part or all of a dedicated connection. Unmetered does not mean infinite however for example an unmetered 10Mbps connection gives a maximum transfer of roughly 3000 GB per month. Our Unmetered Bandwidth Dedicated Servers are available in 10Mbps, 100Mbps and 1000Mbps allotments.

Unmetered Bandwidth Features:-

-> Unmetered, 10, 100 and 1000 Mbps plans
-> No usage or overage charges
-> Fast and Reliable Network
-> Dedicated bandwidth – not shared.

What we offer at eUKhost:-

1. Standard bandwidth (3000 GB/5000 GB/10000 GB) is a 100Mbit port (full duplex) on the server which is connected into a Gbit switch.
2. 10 Mbit Unmetered bandwidth - dedicated, unshared 10Mbit full duplex connection.
3. 100 Mbit Unmetered bandwidth - dedicated, unshared 100Mbit full duplex connection.
4. 1000 Mbit Unmetered bandwidth - dedicated, unshared 1000Mbit full duplex connection.

With our unmetered bandwidth servers, you can be assured of high quality performance backed by our experienced fully managed dedicated hosting staff which will allow you to concentrate solely on the growth of your business.

Q. Does your Windows Reseller hosting require a static IP address for remote SQL Server access?

Ans. It is not necessary to use a static IP address for remote SQL Server access, you can connect to MS SQL database using our shared server’s IP address from anywhere with any type of internet connection.

Q. Do you offer a Database backup service - if yes how frequent is the backup & how much does it cost?

Ans. We offer MSSQL 2005 express version, which comes with its own management interface called SQL- Express Management Studio. SQL- Express Management Studio allows you to manage the administration of your databases. You can place a helpdesk ticket with our support department to request a backup to be taken and/or restoring a backup for you. There are no charges involved with this.

Q. What type of control panel do you offer with your Windows Hosting?

Ans. We offer Plesk 8.2 Control Panel(the newest stable version) with all our Windows Hosting plans. The additional components which are included with Plesk are as follows:-

Dr.Web Anti Virus 4.33.1.3290

MailEnable Standard 1.981

ASP 6.0.3790.3959
ASP.NET 1.1.4322.0
ASP.NET 2.0.50727.0
ASP.NET 3.0
Perl v5.8.8 built for MSWin32-x86-multi-thread

Microsoft FrontPage 5.0.2.6738