Q. Do your servers have hardware or software firewalls?

Ans. A hardware firewall is offered for additional cost, By default we configure a software firewall as per the requirement of our customers on both Linux Servers as well as Windows Servers.

We offer Cisco ASA 5510 Firewall for Windows Servers as well as Linux Servers on shared basis for £25 per month. If you need a Dedicated Cisco ASA 5510 with full remote access to the firewall then it would cost £199 per month with setup fee equivalent to month fee.

We can also provide you with “Juniper Netscreen 5GT Plus” or “Cisco ASA 5510 AIM-SSM10″ as per your requirement.

Q. How much is the file transfer rate on your servers?

Ans. Customers based in UK get close to 10 Mbps file transfer speed, but server to server file transfers can exceed at over 20 Mbps.

Internal transfer from Server - Server in our Datacenter is close to 100 Mbps

Q. Have you setup RPC access on your servers?

Ans. We provide KVM over IP for remote access in case of network problems for servers. As we offer fully managed servers so you may not need KVM unless you have some specifc work to do.

Q. Do you support terminal service connections on your Windows servers?

Ans. Terminal Service connections or Remote Desktop Protocol sessions allow a user to access applications or data stored on a remote computer over a network connection. By default there are three Terminal Service Connections enabled for each server. If you need more than three connections a monthly charge of £25 per month will be levied for each connection.

Q. What is your email use policy?

Ans. We do not allow sending of unsolicited bulk emails or commercial information over the Internet. Bulk e-mailing creates problem for our network resulting in blacklisting of our IPs addresses and subnet.

We reserve the right to suspend a server or an account of a customer in the event of bulk transmissions of unsolicited emails via the customer’s server or account and/or advertising products or services provided by the customer or by one of the customer’s accounts.

If your server, one of the accounts on your server, or IP range(s) associated with your server are found to have been listed on any of the RBL lists provided by SPAM blocking organizations, we will take action in having these listings removed by allowing you 24 hours time to rectify the sending source on the server. Full cooperation is expected from the customer in having these listings removed, as to prevent any of the above mentioned unpleasant actions.

There is also a set limit of 200 emails sent out every hour on a customer’s account on a shared server to avoid any sort of email spamming from our servers. We work hard to maintain a clean network and if we ever get any spam complaint or any other genuine spam complaint then the only option that we find is to suspend account of the customer responsible for spamming.

Q. What happens if you have a problem with one of your carriers?

Ans. in such a scenario, traffic is automatically routed from another route.

Q. What bandwidth carriers do you use and what speed do you have with each?

Ans. * Level 3
* AboveNet
* Newnet
* LINX peerings
* XChangePoint peerings
* LonAP peerings

Q. Do you own the space where the servers are located or are you using another company’s facility?

Ans. We have our Dedicated Cages in the biggest datacenter of UK. We have our dedicated staff to take care of onsite technical support.

Q. Will my server internet connection be shared? Can I be connected directly to the backbone connection where it is not shared?

Ans. Your server Internet connection won’t be shared if you choose dedicated 10 Mbps, 100 Mbps or 1000 Mbps port.

You can be connected to the backbone connection directly if you choose dedicated 10 Mbps or 100Mbps option.

Q. Do you guarantee a certain bandwidth speed per second for each server & what is it?

Ans. If you choose server with 3000 GB/5000 GB/10000 GB bandwidth allotments, then it will have a 100 Mbps uplink. We also offer dedicated 10 Mbps, 100 Mbps and 1000 Mbps unmetered bandwidth connections as per the client requirements.