Q. What happens if you have a problem with one of your carriers?

Ans. in such a scenario, traffic is automatically routed from another route. We are linked with some of the major european carriers and our datacenter is located at Maidenhead which is only 30 miles from London. London is the most important junction for all major carriers across the world.

Q. What bandwidth carriers do you use and what speed do you have with each?

Ans. * Level 3
* AboveNet
* Newnet
* LINX peerings
* XChangePoint peerings
* LonAP peerings

Q. Will my server internet connection be shared? Can I be connected directly to the backbone connection where it is not shared?

Ans. Your server Internet connection won’t be shared if you choose dedicated 10 Mbps, 100 Mbps or 1000 Mbps port.

You can be connected to the backbone connection directly if you choose dedicated 10 Mbps or 100Mbps option.

Q. Do you guarantee a certain bandwidth speed per second for each dedicated server & what is it?

Ans. If you choose server with 3000 GB/5000 GB/10000 GB bandwidth allotments, then it will have a 100 Mbps uplink as standard. We also offer dedicated 10 Mbps, 100 Mbps and 1000 Mbps unmetered bandwidth connections available on our high end dedicated web servers.

Q. How many servers do you have in your datacenter?

Ans. As of now we have over 1200 servers in our datacenter. All our Servers are hosted in 3 different Datacenter buildings of Bluesquare Data-center based in Maidenhead, Berkshire. Bluesquare is the best Data-center in UK with highly redundant network and equipped with modern security features. All Servers are connected on a 2N+1 UPS system and a 5 MW Power Generator. Our total bandwidth usage is below 2 Gbps as of now. We have 2 x 10 Gbps network connectivity for our Datacenter.

Q. How to get started with your Windows Hosting account?

Ans. First thing you need to do is login in your control panel using the URL sent in welcome email.

Your control panel login URL for windows hosting account is :-

http://IP:8787/

Note : You can use the domain name in place of IP address if your domain name is registered with us and your nameservers have been properly pointed to the nameservers specified in the welcome email.

Login with the username and password sent to you in the welcome email. On top you will see email Icon on which you need to click to setup your email accounts. Create your mailbox with a specific password and assign 10000 Kb quota to your mailbox or keep it unlimited for comfort. Dont enable control panel login for that mailbox.

We’ve also sent FTP login details in welcome email so use those ftp login details and upload your webpages inside the httpdocs directory which will show when you login using FTP information. If you don’t have a FTP software then use following URL by changing username and password with those sent in the welcome email :-

ftp://username:password@IP/

Once all directories get listed then upload your contents inside httpdocs. If you wish to send or check emails then open following URL :-

http://IP/mewebmail/

Type your mailbox which you created and put respective password that you assigned. You can also configure your mailbox in outlook so take a look at outlook tutorials located in our support section at http://www.eukhost.com/support/

You may find things uncomfortable initially but you have to go through this steps to establish your web presence. We have 24×7 livechat and ticket support so feel free to contact our support team to help you. We will be there till you get comfortable with the control panel and put your website online.

Private Nameserver setup for VPS Hosting or Dedicated Server

First you will have to decide what nameservers you want to set on your VPS/dedicated server/Reseller Hosting Account. If you have the domain “mydomain.com” then you can make the nameservers ns1.domain.com and ns2.domain.com.

2. Open http://IP/whm then go to IP Functions >> show IP address usage & Check free IP over there or choose your primary and secondary IP Address.
You will need to register nameservers first from registrar end. Login to your registrar’s domain control panel and register the name server or ask them to register the private name server for your domain.

-ns1.domain.com - the Default IP Of your server
-ns2.domain.com - Secondary IP or free IP

Exception : In case if you have just one domain and you have set that name server for your other server and you want to use ns3.domain.com and ns4.domain.com name server for this server then you will have to set the dns for it from the dns zone file of domain.com if you have WHM then you can go to the server where this domain is resolving then open WHM >> Edit a DNS zone >> select domain from the list >> Edit at the end just add this line
ns3 In A First_IP
ns4 In A Second_IP

or if you are using shell then you can simply append following lines there in

# vi /var/named/domain.com.db
ns3 IN A First_IP
ns4 IN A Second_IP

save file.

# service named reload

# rndc reload domain.com

3. http://IP/whm >> Basic cPanel/WHM Setup

Scroll down to Primary Nameserver ns1.domain.com & Click on “Assign IP address” and then “Add an A entry for this name server”

Similarly for Secondary Nameserver ns2.domain.com Click on “Assign IP address ” and then “Add an A entry for this name server”

4. Once all done you can check if your nameservers have started resolving or not from
http://www.dnsstuff.com/tools/lookup.ch?name=ns1.domain.com&type=A
Once you see the assigned IP address there then it means that the name server for your server are set.

Create new account from your WHM and now you will just need to point your site from your registrar end to these nameservers ns1.domain.com and ns2.domain.com if you want to resolve your site from this server.

Q. My prime reason for moving my sites is to gain UK registered IP addresses so that Google geolocates the site as being in the UK. Are your ip addresses UK registered?

Ans. Yes. Right now we are filling our UK based servers for Linux cPanel Hosting, Windows Hosting, Linux Windows Reseller Hosting, Semi Dedicated Hosting and VPS Hosting . All our new servers for Linux, Windows, Reseller & VPS Hosting Service are Dual Quad Core Xeon E5420 processors, 2×2x6 MB Cache/12 GB RAM Servers in our Maidenhead based Datacenter.

Q. Is access to the MySQLDump and MySQL utilities available?

Ans. We offer PHPMyAdmin utility which allows you to dump and restore your MySQL database from your end. cPanel Hosting customers can access PHPMyAdmin from the MySQL section of their control panel, whereas Windows Hosting Packages customers can access PHPMyAdmin from http://www.domain.com/webdataadmin/

You can also enable remote access for your database from your control panel to connect using dreamweaver, MySQLYog, or other MySQL interfaces. There are many other tools available for authenticated MySQL remote access which can be used from your end.

Q. Do you allow hosting Adult content websites? I wish to host a directory that lists adult websites and content?

Ans. We have no problem with hosting your directory that lists adult websites or content on our web servers however you will need to ensure that everything remains legal. If we get notification of copyright violation or illegal content then you may have to remove the abusive content or take the website(s) elsewhere. You should also ensure that you don’t host Child Pornographic images or any sort of Child Abuse content on our servers.

We offer various plans for Adult Hosting starting from Shared cPanel Linux Hosting, Windows Web Hosting, VPS Hosting, Semi-Dedicated Hosting to Dedicated Servers. You can get in touch with our Sales Department from our helpdesk to get detailed information on what software are supported on which of our web hosting plans. Some detailed information is also available on respective package description pages.