FAQ’s on UK Dedicated servers offered by eUKhost.com

1. Where are your servers based ?
Ans : Our Servers are based in Maidenhead which is 25 miles west of London, UK

2. Which Datacenter in Maidenhead ?
Ans : BlueSquare Data center in Maidenhead.

3. Questions on Data center Connectivity, uplink for each Dedicated Servers.
Ans : In total we have 20,000mbits of network connectivity for our Servers. We have 2 x 10 Gbps links for our data center. Each Server in our data center is setup on 100 Mbps, fully-switched port on an edge switch. Each edge switch is then in turn plugged into two separate aggregation switches at 1gbit, with failover redundancy allowing either 1gbit link to fail.

4. Which ISPs do you use for network connectivity of your Datacenter / Servers?
Ans : Our network transit connections are currently to Level 3, Tiscali, and Deutsche Telekom. We also peer with approximately 150 ISPs at the peering points LINX, XChangePoint, and LoNAP.

5. What Brand of servers/Chassis do you use for the Servers?
Ans : We use only branded Chassis from Dell and we use latest state of the art Intel CPU’s for our servers.

6. What types of Hard drives (HDD) do you use and what is the speed of your drives ?
Ans :- We use SATA drives on our servers advertised on our website, all of our SATA drives have a speed of 7200 rpm. We provide SAS drives as well on some of our high configuration servers but for this you will need to contact our Sales Department from our helpdesk to get more details on the available configurations. SAS drives have a speed of 10,000 rpm.

7. What are the RAM specifications?
Ans : Our Servers advertised on our website are equipped with DDR2, ECC, SD RAM.

8. What is your uptime Guarantee for Dedicated servers?
Ans :- We offer 100% network and power uptime guarantee on all our dedicated servers.

9. Where is your Support staff based?
Ans :- Our support operations are managed from 3 different locations. Some staff members are based in the datacenter, some in our office in Durham and the rest of our staff members are based in our office in India.

10. Do you include a backup service with the Dedicated Server Hosting plans?
Ans : We include a 20 GB remote backup space for free of cost with all our dedicated servers but for that you will need to contact us on setup of your server to allow our system admins to login and setup the backup scripts.

11. Do you provide RAID Configurations with your UK Dedicated Servers?
Ans : We offer RAID 0, RAID 1 or RAID 5 with our servers. RAID 0 & RAID 1 configurations need 2 Identical drives but RAID 0 doesn’t help in case of HDD failure. RAID 1 mirrors data on 2 identical drives which allows you to swap drives in case of failure of one drive. In the event of a HDD failure on RAID 0, data will be lost. RAID 5 configuration needs 3 identical drives. RAID 5 provides data striping at the byte level and also stripe error correction information. This results in excellent performance and good fault tolerance. More information on RAID can be obtained from http://en.wikipedia.org/wiki/RAID

12. What Operating systems do you Support ?
Ans : We Support Debian 4.0, CentOS 4.5, CentOS 5, Fedora Core 6, Fedora Core 7 and RHEL 4 and FreeBSD 6.2 on our Servers while for windows we offer Windows 2003 Standard and Windows 2003 Enterprise only.

13. What control panels do you support on your Dedicated servers ?
Ans :- We offer cPanel – WHM, LXAdmin & Plesk Control panel on our Linux Dedicated servers for additional pricing whilst on Windows we offer Plesk control panel. You can install any other control panel as per your requirements but we won’t support those control panels. As a part of our managed service we will provide support for OS related problems only if the control panel is not purchased through eUKhost.

14. Is there any money back guarantee on Dedicated servers ?
Ans : We offer 30 day money back guarantee only in case of hardware failure or if the hardware is not as per the advertised specifications. We don’t offer any refunds for software related problems as you should communicate with our support team or the accounts person in charge of your account to get those sorted.

15. Where can I find your TOS ( Terms of Service ) and SLA ( Service Level Agreement ) ?
Ans :- Our TOS is located at http://www.eukhost.com/terms.php and our Service Level Agreement is located at http://www.eukhost.com/sla.php

16. Do you offer Load Balanced Servers ?
Ans :- Yes. We do offer Load Balanced servers on Linux as well as Windows Platform. We can setup a load balanced cluster using Cisco Load Balancing hardware or using windows load balancing feature which is inbuilt within the windows Operating System.

Q. What are Custom Branded Dedicated Servers?

Ans. Custom Branded Dedicated Servers are basically Dedicated Servers, as the name suggests, with “custom” whois information in the IP whois. As an example, please see below for the current eUKhost whois information.

netname: EUKHost-LTD
descr: Server Lan
country: GB
admin-c: PETE3-RIPE
tech-c: PETE3-RIPE
status: ASSIGNED PA
mnt-by: blueconnex-mnt
mnt-routes: blueconnex-mnt
source: RIPE # Filtered

Now, the idea behind Custom Branded Dedicated Servers is that we can swap EUKHost-LTD to match your company name. So, I’m sure many of you are now asking “Do I need it?”. For the vast majority of you, the answer is, quite simply, NO. The service of Custom Branded Dedicated Servers is mainly a service that would be offered to medium/large webhosting providers. For example, if you are a webhosting provider you may have good reasons for not wanting your customers to know, or easily find out, where your services are located. There is no deception involved here, it’s simple marketing. You don’t want your customers to know that they can get the same service with us directly. This can be for a variety of reasons. Such as, our service offerings may be cheaper than yours, offer more hard disk space, more bandwidth, more support. You have done the hard work by getting the client and it would be unfair for them to switch to us directly. We have no interest in competing directly with our clients or with taking their customers. This is the main reason that we offer Custom Branded Dedicated Servers. Another reason behind Custom Branded Dedicated Servers is the benefit of receiving abuse e-mails directly and not having to have us forward them to you. As an example, one of the websites you are hosting has been compromised and is sending out spam messages. In the current system we will either have to spend time contacting you directly and if we are not able to do so in a timely manner, we may suspend your account. obviously this would have serious implications for your business and may ultimately lose your clients. In this case, Custom Branded Dedicated Servers could prevent this from happening.

Okay, so we have given some example as to who Custom Branded Dedicated Servers are useful for. Now, let’s look into the type of client that definitely don’t need Custom Branded Dedicated Servers. If we are not providing the same service as you provide, there is no reason for you to consider custom whois information. Your clients could, in theory, see our name mentioned and then visit our website. If our website is not offering the same services, they will have no reason to consider moving. If you host a forum advising people on the best fishing spots in the UK, your visitors or customers couldn’t care less where your website is hosted from. If it’s a personal hobby site, again, your visitors don’t care where your website is hosted.

There are also some technical limitations involved. It’s not possible to offer Custom Branded Dedicated Servers on a small number of IP addresses. It’s also not possible to rename currently assigned IP address whois information, please keep this in mind. A similar service is not currently available on individual VPS services and it’s not currently possible for shared hosting. Costs can vary and as always subject to RIPE guidelines. Please contact sales@eukhost.com for more information.

Q. Do You offer load balanced apache servers and mysql dedicated servers?

Ans : Yes. We offer load balanced apache servers (Web Servers) as well as MySQL servers. We are hosting a couple of the biggest forums in the world which use multiple apache servers and high configurations quad core xeons for MySQL. Clustering of multiple MySQL servers is costly but clustering of apache servers is quite simple and the only cost involved in it is for the dedicated servers. Basic dedicated server configurations are available at http://www.eukhost.com/dedicated-server-hosting.php but high configuration quad xeon servers can be setup as per requirement.

Please contact our sales department for custom quote.

Q. Which can be used as good game server, is it VPS or Dedicated ?

Ans :- We recommend you do not use a VPS as a game server since memory and CPU allocations for a VPS are less in comparison with the dedicated servers. You can try out one of VPS Hosting plans for 1 month to see if it will support games.

We provide assistance with game installations and teamspeak installations for free of cost for our dedicated server customers. CPU resources are shared in case of Virtual Private Servers and we don’t offer any support for games hosting on vps. Our network backbone is of 15gbps and each server gets minimum 1gbps uplink as well as downlink speed which ensures best performance for online gaming.

Q. What does Root Access to the server mean ?

Ans. Root Access is an administrator level log-on for your dedicated server or your virtual private server. Having root access to a server gives you the ability to take full control of your server. You can then use it for almost anything you wish to including hosting multiple sites, third party software/applications, game servers etc. You can also maintain it as per your preferences.

Please note that not all Hosting packages come with full root access. We provide full root access to clients only on VPS Hosting, Semi Dedicated Servers and Dedicated Servers.

Even if a client opts for a fully managed server, he/she will be given full administrator rights to his server to have total control of the server and the content hosted on it.

Q. What control panel choices do you offer on Dedicated Servers and what are the prices?

Ans. We offer the latest versions of cPanel, LXAdmin and Plesk control panels with our Dedicated Servers.

a) Control panel prices on Dedicated Servers are as follows :-

:- cPanel/WHM with Fantastico - £20.00/Month.
:- LXAdmin - £5.00/Month.
:- Plesk 30 Domains License - £8.00/Month.
:- Plesk 100 Domains License - £15.00/Month.
:- Plesk Unlimited Domains License - £20.00/Month.

Plesk Addons:-
:- Plesk Power Pack - £15.00/Month.
:- Dr. Web Anti Virus - £25.00/Month.

Q. What control panel choices do you offer on Linux/Windows VPS Hosting and what are the prices?

Ans: We offer the latest versions of cPanel, LXAdmin and Plesk control panels with our VPS Hosting plans

*cPanel version 11.17.0
*WHM version 11.15.0
*Plesk Version 8.5.0
*LXAdmin version 5.0

b) Control panel prices on VPS Hosting are as follows :-

:- cPanel/WHM with Fantastico - £5.00/Month.
:- LXAdmin - £1.00/Month.
:- Plesk 30 Domains License - £2.00/Month.
:- Plesk 100 Domains License - £4.00/Month.
:- Plesk Unlimited Domains License - £6.00/Month.

Plesk Addons:-
:- Plesk Power Pack - £3.00/Month.
:- Dr. Web Anti Virus - £4.00/Month.

Q. All eUKhost dedicated servers are fully managed, What does the server management include?

Ans. All eUKhost Dedicated Servers are fully managed and monitored round the clock. Once you place an order and after the server set-up, our team of Administrators monitor its performance and maintain your server 24×7x365 to ensure that it is always online and performing as per your expectations. All dedicated servers come with an array of server management services executed by our team of dedicated server experts. The server management includes installation and maintenance of a standard software package, security monitoring, backups and technical support. Every dedicated server comes with Apache, MySQL, mail and DNS server pre-installed along with Spam filter and virus-protection for your server.

Regular updates are also performed on the server in order to make sure you are always running a secure machine, while benefiting from the latest stable versions of the installed programs.

eUKhost server management responsibilities include but are not limited to the following tasks:

* Initial Server Setup.
* Routine server monitoring.
* Server Migration (If applicable).
* Disaster recovery planning and procedures including system and file backup.
* Server backup restoration in the event of a hardware failure.
* Server troubleshooting - We will help you trouble shoot if the server is not performing well.
* Regular maintenance of the operating system (updates & patches).
* Installation of mod_evasive to prevent DDoS Attacks.
* Firewall configuration.

Visit our Managed Servers Information Pages for an overview of the functions performed by our Administrators to ensure your server is maintained in a healthy state at all times.

• Linux Server Management Overview
• Windows Server Management Overview

Complete information on Unmetered bandwidth options offered by eUKhost on Dedicated Servers

Ans. Unmetered Bandwidth means that the server has part or all of a dedicated connection. Unmetered does not mean infinite however for example an unmetered 10Mbps connection gives a maximum transfer of roughly 3000 GB per month. Our Unmetered bandwidth servers are available in 10Mbps, 100Mbps and 1000Mbps allotments.

Unmetered Bandwidth Features:-

-> Unmetered, 10, 100 and 1000 Mbps plans
-> No usage or overage charges
-> Fast and Reliable Network
-> Dedicated bandwidth – not shared.

What we offer at eUKhost:-

1. Standard bandwidth (3000 GB/5000 GB/10000 GB) is a 100Mbit port (full duplex) on the server which is connected into a Gbit switch.
2. 10 Mbit Unmetered bandwidth - dedicated, unshared 10Mbit full duplex connection.
3. 100Mbit Unmetered bandwidth - dedicated, unshared 100Mbit full duplex connection.
4. 1000Mbit Unmetered bandwidth - dedicated, unshared 1000Mbit full duplex connection.

With our unmetered bandwidth servers, you can be assured of high quality performance backed by our experienced fully managed dedicated hosting staff which will allow you to concentrate solely on the growth of your business.

If you are interested in setting up Teamspeak on your *nix dedicated server, simple follow these instructions:

1) Login to SSH as root

2) #useradd ts

3) This should of automatically created a directory called /ts in /home (/home/ts) - if it hasn’t, run #mkdir /home/ts

4) #chown -R ts /home/ts

5) #passwd ts

6) #su ts

7) #cd /home/ts/

8) #wget ftp://ftp.freenet.de/pub/4players/teamspeak.org/releases/ts2_server_rc2_202319.tar.bz2

9) #tar -jxvf ts2_server_rc2_202319.tar.bz2

10) #cd tss2_rc2

11) #mv * ../

12) #cd ../

13) #rm -rfv tss2_rc2 (BE CAREFUL WITH THIS COMMAND!)

14) #./teamspeak2-server_startscript start

And you’re done :) If you have any firewalls installed, you will need to open ports 8767, and possibly 14534.

Please do not install this on a VPS system, as it may strain the system recourses.

Sufficient linux shell knowledge required. The contents of this article are deemed to be correct, but we cannot garuntee it is error free, and therefore accept no responsibility for any damage it may cause to your server. INSTALL AT YOUR OWN RISK.