Q. How can I avoid receiving unsolicited e-mail messages?

Ans. There are many ways you can avoid unsolicited e-mail messages (spam), but here are some of the most effective ways.

When you create your e-mail address, ensure that it isn’t predictable. Having an e-mail address such as webmaster@yourdomain.com can make it easier for spammers to send you these unsolicited e-mail messages. Another way you could try and avoid spam is by never publicly submitting your e-mail address online etc. If you post your e-mail on your website, bulletin boards etc, spam bots can easily find your e-mail, and you’ll instantly be added to a spam list.

If you need to provide a method of online contact for your website visitors, use a contact form rather than publishing your e-mail address.

Usually, it’s always best if you have two e-mail addresses. When you sign up for a service which requires you to submit your e-mail, and if you aren’t too sure on how their e-mail policy operates, you can submit them a second e-mail address to them, which will ensure that your primary mailbox remains spam-free. Remember, if at a later stage you feel you can trust the company you have submitted your secondary e-mail address to, you can always change it back to your primary mailbox.

Catchall Setting: Never turn on Catchall option from the control panel as this option allows spammers to spam your catchall account with multiple spams and it also allows them to use any random email address on your domain name as reply-to & Sender email address in their spams. Many mail servers verify sender address before accepting any emails by sending a hello! message on the sender address and if they get ok! reply then the email is delivered to the recipient. You will then start getting multiple email delivery failure notifications on regular basis as a random email address on your domain name was included as reply-to / error-to / sender address by the spammers. If you see catchall setting enabled for your account by default then remember to reset it and make it send all catchall emails to “:fail:” ( without quotes ). This setting will not allow spammers to use your domain name in the spamming scripts.

One of the more important ways to prevent spam is by having spam protection on the server. All eUKhost Linux cPanel hosting servers as well as Plesk Windows Hosting Servers come with SpamAssassin, which is very effective at identifying spam e-mail messages, and removing them before they reach your mailbox.

Q. What is your email use policy?

Ans. We do not allow sending of unsolicited bulk emails or commercial information over the Internet. Bulk e-mailing creates problem for our network resulting in blacklisting of our IPs addresses and subnet.

We reserve the right to suspend a server or an account of a customer in the event of bulk transmissions of unsolicited emails via the customer’s server or account and/or advertising products or services provided by the customer or by one of the customer’s accounts.

If your server, one of the accounts on your server, or IP range(s) associated with your server are found to have been listed on any of the RBL lists provided by SPAM blocking organizations, we will take action in having these listings removed by allowing you 24 hours time to rectify the sending source on the server. Full cooperation is expected from the customer in having these listings removed, as to prevent any of the above mentioned unpleasant actions.

There is also a set limit of 200 emails sent out every hour on a customer’s account on a shared server to avoid any sort of email spamming from our servers. We work hard to maintain a clean network and if we ever get any spam complaint or any other genuine spam complaint then the only option that we find is to suspend account of the customer responsible for spamming.

Q. What webmail package do you provide? Do I have to pay for it?

Ans :- With our Web hosting service, we provide you with a free webmail package called SquirrelMail, along with a second application called Horde. Using this you can access your email from anywhere in the world.

To check your emails, just type www.yoursitename/webmail/ in the Web browser, and you will be prompted for your login details. Just enter the correct information to authenticate yourself, and gain access to your webmail.

Q. Under the platinum package, what is the size of mailbox, and what can be the maximum size of the email attachment?

Ans. You can setup mailboxes of unlimited quota as the actual filled data would be considered as your usage and it makes no difference what quota you assign while adding the mailboxes. If you fill up your single mailbox with 400Mb emails then you will exceed the quota assigned to your account. The maximum file size in an attachment is limited to 50MB.

Q. Can I send occasional emails from your servers?

Ans. Yes, you can send occasional emails from our servers using Sendmail. Sendmail has been setup and we don’t put any restrictions on legitimate emails sent through sendmail. We have our servers constantly monitored so you won’t have any problems with any services on our servers. The security restrictions currently enforced on our servers will prevent you from misusing applications such as phpmail and sendmail on your account(s).

Q. Do you provide webmail service for accessing emails?

Ans. Yes, We provide webmail service and our customers / users can access their mailbox through webmail access URL. You can use the Mail Menu to access one of the three web mail programs NeoMail, Horde and Squirrelmail included in cPanel and MailEnable and Horde included in Plesk.

These programs will allow you to read your email through a browser window without having to make any changes to the computer you are on or leave any email on the computer you are on.

We also help our users to setup an autoresponder through their webmail interface or control panel.

Q. How do i upload my site, made with Dreamweaver? How do i get my e-mail redirected?

Ans. We will provide you with the FTP login once you signup. You can use those details to upload your website. Make sure that you upload your contents inside the public_html directory once you signup and connect using FTP login information. You can setup email redirection from your control panel. You will get those details with the welcome email. You can also take a look at http://www.eukhost.com/support/ to learn more about cPanel control panel.

Q. Do you provide IMAP4 access to e-mail?

Ans. We do provide IMAP4 access to e-mail. IMAP4 stands for Internet Message Access Protocol version 4. IMAP is a much more advanced protocol that allows you to see all your folders and quickly view subjects and message bodies of emails. You can delay downloading of larger emails (such as those with attachments) to a later time if you want.

Q. Do you support SSL e-mail logins?

Ans. Yes, we do support SSL e-mail logins. All of your email messages from your computer to our email server will be encrypted when you read, download, and send email messages. It provides security to our email server and to email account holders on that server.

Q. Are there any limitations on the size of file attachments?

Ans. Yes, There are limitations on file attachments in term of its size. The maximum file size of any attachment should not exceed 50 MB.