Fully Managed UK Dedicated Servers.

Ans. Having eUKhost fully managed dedicated server provides you with the ultimate level of control over your experience. We at eUKhost provide branded server hardware from Dell Computers so that you receive the fastest servers with genuine hardware. With a dedicated server you have access to the full administration console to add domains and class of service levels along with the ability to install and run custom software/applications to meet your individual needs.

If you are interested in a fully managed eUKhost dedicated server, please contact our sales department for a quote based around your specific needs.

Q. What are Custom Branded Dedicated Servers?

Ans. Custom Branded Dedicated Servers are basically Dedicated Servers, as the name suggests, with “custom” whois information in the IP whois. As an example, please see below for the current eUKhost whois information.

netname: EUKHost-LTD
descr: Server Lan
country: GB
admin-c: PETE3-RIPE
tech-c: PETE3-RIPE
status: ASSIGNED PA
mnt-by: blueconnex-mnt
mnt-routes: blueconnex-mnt
source: RIPE # Filtered

Now, the idea behind Custom Branded Dedicated Servers is that we can swap EUKHost-LTD to match your company name. So, I’m sure many of you are now asking “Do I need it?”. For the vast majority of you, the answer is, quite simply, NO. The service of Custom Branded Dedicated Servers is mainly a service that would be offered to medium/large webhosting providers. For example, if you are a webhosting provider you may have good reasons for not wanting your customers to know, or easily find out, where your services are located. There is no deception involved here, it’s simple marketing. You don’t want your customers to know that they can get the same service with us directly. This can be for a variety of reasons. Such as, our service offerings may be cheaper than yours, offer more hard disk space, more bandwidth, more support. You have done the hard work by getting the client and it would be unfair for them to switch to us directly. We have no interest in competing directly with our clients or with taking their customers. This is the main reason that we offer Custom Branded Dedicated Servers. Another reason behind Custom Branded Dedicated Servers is the benefit of receiving abuse e-mails directly and not having to have us forward them to you. As an example, one of the websites you are hosting has been compromised and is sending out spam messages. In the current system we will either have to spend time contacting you directly and if we are not able to do so in a timely manner, we may suspend your account. obviously this would have serious implications for your business and may ultimately lose your clients. In this case, Custom Branded Dedicated Servers could prevent this from happening.

Okay, so we have given some example as to who Custom Branded Dedicated Servers are useful for. Now, let’s look into the type of client that definitely don’t need Custom Branded Dedicated Servers. If we are not providing the same service as you provide, there is no reason for you to consider custom whois information. Your clients could, in theory, see our name mentioned and then visit our website. If our website is not offering the same services, they will have no reason to consider moving. If you host a forum advising people on the best fishing spots in the UK, your visitors or customers couldn’t care less where your website is hosted from. If it’s a personal hobby site, again, your visitors don’t care where your website is hosted.

There are also some technical limitations involved. It’s not possible to offer Custom Branded Dedicated Servers on a small number of IP addresses. It’s also not possible to rename currently assigned IP address whois information, please keep this in mind. A similar service is not currently available on individual VPS services and it’s not currently possible for shared hosting. Costs can vary and as always subject to RIPE guidelines. Please contact sales@eukhost.com for more information.

Q. Do you accept payments for web hosting services via Moneybookers?

Ans. We gladly accept payments via Moneybookers for all our web hosting services. You can fund your moneybookers account with your credit/debit card, or transfer money from your bank account from virtually anywhere in the world. Our Moneybookers account is Merchant Verified. Choose from our wide variety of our web hosting services and directly pay with MoneyBookers.

To pay via Moneybookers, all you need to do is follow these simple instructions:-

1. First place an order from our website.
2. Select Moneybookers payment option on the payment page.
3. You will then be forwarded to Moneybookers secure site to complete the payment.

Even if you do not have a Moneybookers account, you can still place an order. We will forward you to the Moneybookers site after you submit your order, where you can create a new Moneybookers account.

Q. What is Virtuozzo Power Panel?

Ans. Virtuozzo Power Panel also known as VZPP is used to manage a VPS efficiently. A user can Restart, Stop, Start, and Fast Stop his/her VPS when an emergency occurs. Using Virtuozzo also helps a user to get better information of his/her VPS such as Change password, File Manager, Resources, System Services, System Processes, Firewall, SSH Connection, Status Changes, QoS Alerts, Action Log, Traffic Log etc.

Virtuozzo Power Panel Features:-

-> Start/Stop VPS: Start, stop, fast stop and restart the VPS.

-> VPS Resource Monitoring: Monitor VPS resource utilization for CPU, system, disk space and disk inodes.

-> VPS Backup/Restore: Back up and restore the VPS from the backup including all system and user files.

-> VPS Repair: Start the VPS in repair mode when a VPS is broken and does not boot.

-> Embedded SSH Client: Connect via integrated SSH client to the VPS.

-> VPS Re-install: Reinstall the VPS from scratch, either saving or discarding existing files.

-> VPS Actions Log: View the VPS actions log to monitor resource shortage alerts and various VPS events

-> VPS Resources: Shows package name, Additional Information, CPU Usage with graphic, System Usage with Graphic, Disk Usage and Network Usage. By pressing the

-> Extended button you will get a more detailed CPU Parameters, Disk Quota, and UBCs.

-> File Manager: Lets you see the files on your VPS.

-> Change Password: You can use this option to change the VPS Password.

-> System Services: Shows the running applications.

-> System Processes: Shows running application/processes. Lets you see CPU%, Mem%, the command and PID.

-> Status Changes: Shows the VPS changes such as restarts, stops, locked, etc.

-> Actions Log: Shows a list of actions, both running and already finished.

-> QoS Alerts: This will be the first thing that is going to tell you when a problem occurs.

How to access Virtuozzo?

VZPP is accessible via 4643 port. For example: If your main VPS node IP 78.129.170.2,

Users can access VZPP in the following manner - https://78.129.170.2:4643

username: root
password: your_current_root_password

Q. All eUKhost dedicated servers are fully managed, What does the server management include?

Ans. All eUKhost Dedicated Servers are fully managed and monitored round the clock. Once you place an order and after the server set-up, our team of Administrators monitor its performance and maintain your server 24×7x365 to ensure that it is always online and performing as per your expectations. All dedicated servers come with an array of server management services executed by our team of dedicated server experts. The server management includes installation and maintenance of a standard software package, security monitoring, backups and technical support. Every dedicated server comes with Apache, MySQL, mail and DNS server pre-installed along with Spam filter and virus-protection for your server.

Regular updates are also performed on the server in order to make sure you are always running a secure machine, while benefiting from the latest stable versions of the installed programs.

eUKhost server management responsibilities include but are not limited to the following tasks:

* Initial Server Setup.
* Routine server monitoring.
* Server Migration (If applicable).
* Disaster recovery planning and procedures including system and file backup.
* Server backup restoration in the event of a hardware failure.
* Server troubleshooting - We will help you trouble shoot if the server is not performing well.
* Regular maintenance of the operating system (updates & patches).
* Installation of mod_evasive to prevent DDoS Attacks.
* Firewall configuration.

Visit our Managed Servers Information Pages for an overview of the functions performed by our Administrators to ensure your server is maintained in a healthy state at all times.

• Linux Server Management Overview
• Windows Server Management Overview

Complete information on Unmetered bandwidth options offered by eUKhost on Dedicated Servers

Ans. Unmetered Bandwidth means that the dedicated server has part or all of a dedicated connection. Unmetered does not mean infinite however for example an unmetered 10Mbps connection gives a maximum transfer of roughly 3000 GB per month. Our Unmetered Bandwidth Dedicated Servers are available in 10Mbps, 100Mbps and 1000Mbps allotments.

Unmetered Bandwidth Features:-

-> Unmetered, 10, 100 and 1000 Mbps plans
-> No usage or overage charges
-> Fast and Reliable Network
-> Dedicated bandwidth – not shared.

What we offer at eUKhost:-

1. Standard bandwidth (3000 GB/5000 GB/10000 GB) is a 100Mbit port (full duplex) on the server which is connected into a Gbit switch.
2. 10 Mbit Unmetered bandwidth - dedicated, unshared 10Mbit full duplex connection.
3. 100 Mbit Unmetered bandwidth - dedicated, unshared 100Mbit full duplex connection.
4. 1000 Mbit Unmetered bandwidth - dedicated, unshared 1000Mbit full duplex connection.

With our unmetered bandwidth servers, you can be assured of high quality performance backed by our experienced fully managed dedicated hosting staff which will allow you to concentrate solely on the growth of your business.

Here you will find all the relevant information you will need to transfer your website from 123-Reg to any of the eUKhost servers.

Transferring domain name(s) from 123-Reg

Most people are really concerned when transferring domain names, but to be honest, the process is really simple, so there is nothing to worry about.

If you however, wish to keep your domain management via 123-Reg, you can simply update your domain nameservers, so that your domain will point to your hosting plan with eUKhost.

An example of some eUKhost nameservers are as follows:

ns1.eukhost.com
ns2.eukhost.com

These nameservers are primarily examples, and should not be used unless specifically stated.

Nameserver change instructions:

You will not be required to change any of the IP addresses in the 123-Reg’ control panel

Transferring your website from 123-Reg

Transferring your website from 123-Reg is really simple! You can either ask our support team, and they will be able to transfer your existing website(s) over, or you can do the process manually by following the instructions below:

1) Login to the FTP account on your 123-Reg hosting account

2) Select the files you wish to transfer

3) Drag the files onto an appropriate folder onto your computer

4) Login to your eUKhost FTP account (These details will be provided to you upon signup)

5) Drag all of the files from your computer to either the public_html folder (for linux shared cpanel hosting plans), or www (for windows shared hosting plans).

Please note: This does not transfer any of your MySQL databases, e-mail accounts etc. If you have any of these you wish to restore, you will need to restore them via cPanel on the eUKhost server - however, eUKhost will be happy to assist you in any way possible to help you get on your feet.

Q. How much is the maximum file size upload for PHP scripts?

Ans. We have set a limit of 10 MB on the maximum file size upload in the php.ini configuration file. Directives are used to configure the PHP engine. They are placed in PHP’s configuration file php.ini. There are a number of directives that are related to file upload and they may be quite to users.

file_uploads - It specifies whether file upload is allowed in PHP.

upload_max_filesize - It specifies the maximum file size that the PHP engine will accept.

Q. Do your servers have hardware or software firewalls?

Ans. A hardware firewall is offered for additional cost, By default we configure a software firewall as per the requirement of our customers on both Linux Servers as well as Windows Servers.

We offer Cisco ASA 5510 Firewall for Windows Servers as well as Linux Servers on shared basis for £25 per month. If you need a Dedicated Cisco ASA 5510 with full remote access to the firewall then it would cost £199 per month with setup fee equivalent to month fee.

We can also provide you with “Juniper Netscreen 5GT Plus” or “Cisco ASA 5510 AIM-SSM10″ as per your requirement.

Q. How much is the file transfer rate on your servers?

Ans. Customers based in UK get close to 10 Mbps file transfer speed, but server to server file transfers can exceed at over 20 Mbps.

Internal transfer from Server - Server in our Datacenter is close to 100 Mbps