Q. Are your web hosting plans covered under VAT?

Ans. Yes, eUKhost Ltd. is a UK Limited, VAT Registered company, to find out more information about our company, please visit the “about us” section on our website. Our VAT registration number is 927 0466 20. All prices quoted for our web hosting services and domain names already include VAT, so the price you see is the price you pay.

Q. What is average response time of customer support?

Ans. The average response time for support tickets raised via our 24×7 helpdesk is 25-30 minutes without an auto response. The maximum resolution time cannot be committed though as it depends on how critical the support issue is. We recommend our clients to use ticket support for complicated issues as they usually take a few hours to resolve whilst for smaller issues, live chat and phone support are the best support modes as small issues can be resolved within a few minutes and you as a client won’t need to call back again or come back on live chat. We provide 24×7 live chat, helpdesk and phone support so we can guarantee that a member of our team will deal with your issue quickly and professionally. You can help us provide top quality support by providing your domain name and/or any relevant information when submitting your question.

Q. Will my OS count against my disk space?

Ans. Your operating system files will count against your disk space allocation. Operating system footprints vary between 125-300 megabytes.

Q. Does your web hosting service include website maintenance?

Ans. We do provide website maintenance services, such as updating information on a web page. Our web hosting plans do not include website maintenance service, as it is assumed that you as the website owner will make all changes and updates to your website yourself. However, if you need us to make regular updates to your website, please contact our sales department for a quote on a website maintenance agreement.

Q. Do you support phpBB?

Ans. PhpBB is considered to be one of the most popular open source forum/message board systems available on the Internet. To be able to host this software, you would obviously require a fast, reliable and secure web server, which is what eUKhost is know for. We fully support phpBB discussion forum on our web servers. Choose from a wide range of our Web Hosting services to provide yourself reliable and safe environment for your phpBB discussion board. You can install phpBB forum software with only a few clicks from Fantastico in your cPanel hosting control panel.

Our Web Hosting plans ranging from Shared Hosting, Virtual Private Servers to Fully Managed Dedicated Servers bring you affordable PhpBB Hosting with enough room to allow your community to growWe also support other discussion Bulletin Boards such as SMF, vBulletin, MyBB etc.

Q. Do you support flash animations?

Ans. Our servers fully support the use of flash animations and flash enabled websites. You can use flash movies or any flash file within your website. It is advisable to use flash very effectively as it may have a negative effect on your site’s ranking if used improperly.

Q. Can you provide me the link to your website templates?

Ans. You can view our various sample website templates by logging into our site builder demo account. Please visit http://www.eukhost.com/sitebuilder.php for the site builder demo and to view the website templates.

Q. Do you provide SSH access?

Ans. Due to security reasons, shell access is automatically restricted by default, but we do set a few servers aside for occasions where a client requires SSH access. If you need your account on one of those SSH Access enabled servers then you will need to mention that at the time of signup as we will need to create your account on that particular server.

To have SSH access enabled for your existing account you can contact our support department. We will then transfer your account to one of the SSH enabled servers.

Q. Does your hosting support cron jobs?

Ans. We do provide the support for cron jobs. A cron job is an automated process that operates at pre-defined time intervals to help you to execute commands on a specific date and time you specify.

Q. What is the link to you Terms Of Service?

Ans. You can find and review our terms and conditions at http://eukhost.com/terms.php

This Acceptable Use Policy is there to protect our customers from deterioration in service. Failure to read and agree to these terms means that the customers won’t be able to use our services. All customers must agree to the points mentioned on the terms and conditions page.