Q. Do you accept payments for web hosting services via Moneybookers?

Ans. We gladly accept payments via Moneybookers for all our web hosting services. You can fund your moneybookers account with your credit/debit card, or transfer money from your bank account from virtually anywhere in the world. Our Moneybookers account is Merchant Verified. Choose from our wide variety of our web hosting services and directly pay with MoneyBookers.

To pay via Moneybookers, all you need to do is follow these simple instructions:-

1. First place an order from our website.
2. Select Moneybookers payment option on the payment page.
3. You will then be forwarded to Moneybookers secure site to complete the payment.

Even if you do not have a Moneybookers account, you can still place an order. We will forward you to the Moneybookers site after you submit your order, where you can create a new Moneybookers account.

Here is a short review of Whoiscart and some details of its configuration and installation :

Whoiscart is a great billing software for web hosting companies and resellers.

For a program costing around £20 Our customers had superb support from the whoiscart team. They do offer an install service for extra $12.50, but in fact installation is straightforward as long as you remember the FTP in binary.

Configuration can be a bit tricky if you are new to web hosting and installation of online softwares. Whoiscart support is superb and they provide top class service to let you have a running whoiscart setup.

The cart can be set up to sell web hosting only or link directly into one or more registrar’s account for domain registration.

Account creation in whoiscart is automated, and whoiscart can address multiple WHMs.

Integration with PayPal may be tricky - you must use the primary email address on your PayPal account. However, the problems are minor and one should create a debug file and Sandbox will get everything setup for autocreation.

PayPal’s IPN manual may make you wonder if you are up to it, One should not forget that the notification URL which would be forwarded to paypal should be .php only. If it is .html then change it to .php.

Integration with other payment processors like 2checkout, worldpay or authorize.net is as simple, and you can choose from several and use as many as you want to.

Whoiscart is a well featured program with premium support at a budget price.

Q. Are your web hosting plans covered under VAT?

Ans. Yes, eUKhost Ltd. is a UK Limited, VAT Registered company, to find out more about our company, please visit the “about us” section on our website. The VAT number is 927 0466 20.

Q. What methods of payment can I use to pay for your service?

Ans. We accept payments through most Credit cards & Debit cards like

a) MasterCard
b) Visa
c) American Express
d) Discover.

We also accept payments through payment gateways like Paypal, 2CheckOut & Bank Transfer. You can also pay through Cheque.

Cheque needs to be sent on name of “eukhost LTD” and the address to send the cheque is as follows :-
Address : 24 Clarence Street
Bowburn, Durham
Dh6 5BB, UK

Please ensure to quote any necessary information whilst providing us with a cheque, to help us identify you as a customer.

Bank Transfer payments can be sent to :-
eUKhost LTD
Sort: 30-92-79
Account Number: 03475785
IBAN: GB32LOYD30927903475785
SWIFT: LOYDGB21264

Q. Are there any extra charges involved with using your service? is there any tax applicable?

Ans. There are absolutely no Hidden Charges involved in using our web hosting service. Every payment that you make for our services are inclusive of all TAXES.

Q. What extra facilities do you provide for E-commerce sites for payment basis?

Ans. You can have the links for the PayPal and 2Checkout (i.e. Credit Card ) on your site for the E-commerce. You can configure the site for accepting online payments using above two payment gateways.

Q. My Credit Card has expired, how do I make credit cards detail changes?

Ans. We don’t save your credit card details in our billing system so you will need to take care of changing your Credit Card information with the merchant service provider which you had used to make payment. If you have used paypal to make the payment then you need to login in your paypal account and make the changes. If you pay using 2checkout subscription then you need to login in your 2checkout account to change your credit card details.

Q. Do you accept payments for hosting plans via Debit cards or egold?

Ans. We accept Visa and Master Debit Cards. We also accept debit cards through PayPal. Please note that Switch / Solo Debit cards are not accepted if you choose credit card payment option. Switch / Solo debit cards are supported in paypal only so you should choose paypal payment option to pay using Switch / Solo / Maestro debit cards.

Unfortunately we don’t accept payments through egold Money / Moneybookers. You should consider a Bank transfer option if your Credit card or the paypal option is not supported in your country or you don’t have those options.

Q. Can I make my payments on monthly basis or do you offer monthly hosting plans?

Ans. You cannot make monthly payments on any of the yearly Shared Hosting Packages. However we do offer separate monthly web hosting packages too (Basic, Corporate, and the professional plan). You can checkout our monthly hosting plans http://www.eukhost.com/monthly.php

Some of our other hosting plans like cPanel - Linux and Windows - Plesk hosting plans as well as VPS, Semi Dedicated And Dedicated Server hosting plans are available on monthly basis. We offer 30 day money back guarantee so you can request full refund within first 30 days even if you pay for 1 year.

Q. Do you have Money Back and Uptime Guarantees on your Hosting plans?If yes What if the uptime guarantee is invoked?

Ans. We have a 30-day Money Back Guarantee on all of our hosting services and website builder whereby if you are not happy with the service you are receiving, you can claim a full refund for the service you have purchased.

We also have a 99.95% uptime guarantee on all of our hosting services. We have provided top quality, professional, cheap web hosting for over 6 years now and we improved our uptime guarantee from 99.9% to 99.95% in last 2 years.

If in the unlikely case of the uptime guarantee being invoked, we will issue credit for that particular month depending on the amount of downtime (inaccessibility to your service).

Please note this money back guarantee does not apply for domain names.