Q. I wish to transfer my domain to you prior to purchasing a reseller package because I want this to be the main account domain.

Ans. You can certainly transfer your domain name to our registry and use it as the primary domain name on your reseller hosting plan with us. At the time of ordering your hosting plan, all you need to do is select the option “Transfer my Existing Domain name“. This would allow us to initiate the domain transfer request for your domain name. In this case an automated domain transfer request is initiated and your domain name is received under our registry along with 1 year renewal. Your hosting account would be setup in a maximum of 25 minutes but domain transfer may take 24 – 48 hours. Our support staff will assist you with transfer of your client accounts to your hosting plan with us once set-up so you won’t need to worry too much about the data transfer for the accounts either.

Q. Does the enom reseller account enable me to sell domain names?

Ans :- You can purchase and sell as many domains you want from your enom reseller account.

Q. How to create multiple accounts using WHM?

Ans. WHM is the admin control panel for web hosting resellers. Through WHM you can administer your VPS/Reseller account and all of its accounts, you can create accounts from WHM >> Account Functions >> Create Account. Before you create an account on the server, you should create a “package”. A “package” determines how much web space, bandwidth, mailboxes etc, your customer can use. You will usually offer your customers a choice of several different packages to choose from. To create a package, login to WHM, then using the menu on the left, and click on “Add Packages” under the “Packages” heading.

Once an account is created you can login into cPanel for that particular account using http://IP Address:2082 (IP Address = Actual IP address of the server) or http://www.domainname.com:2082. cPanel is a user control panel where users can administer their account and hosted websites. Using cPanel clients can also add FTP, MySQL and e-mail accounts.

Q. Do I need to transfer my domain prior to purchasing a web hosting package?

It is not necessary for a customer to transfer his/her domain name to our registry with a web hosting plan. If you wish to keep control of your domain name through some other registrar, choose the option “I will update my nameservers only” option at the time of hosting package order.

If you wish to transfer the domain name under our registration then choose the option “Transfer my Existing Domain name” at the time of hosting plan order, as that would allow us to initiate a transfer request for your domain name. Automated requests are initiated in that case and your domain name is received under our registry along with 1 year renewal. Your hosting account would be setup in less than 30 minutes but domain transfer may take 24 – 48 hours.

Our support staff can assist you with transfer of your accounts as well so you don’t need to worry much about the data transfer part.

Q. Do you offer a free trial on Reseller plans?

:- We don’t offer free trials on any of our web hosting services but we do offer a 30 day money back guarantee where-in you can cancel your account and initiate full refund if you are not happy with the service or support you are receiving.

Free Trials are used most of the times with wrong intentions and there is no way we can differentiate between a good free trial customer and bad free trial customer. You can go through our testimonials section and online reviews to know how genuine our money back guarantee is. We never delay refunds like other web hosting companies, if we fail to stand up to your expectations.

Our Shared Hosting plans start from £29.99 per year which is absolutely nothing in comparison to the level of service that we offer. We use high specification Dual Quad Core Intel Xeon E5420 Dell servers with 12 GB RAM for our shared hosting and reseller hosting servers. When you order a shared hosting or a reseller hosting plan, you account would be setup on one of our high specification servers to ensure you get the best possible performance hosting for your website.. We guarantee 99.95% uptime and we are proud to have fulfilled our uptime guarantee on 95% of our shared hosting servers for the last 12 months.

Most of our Dedicated Server customers have got 100% uptime for more than 24 months. Server reboot becomes essential when uptime of your server goes beyond 24 months.

Q. If I were to pay for the Windows Reseller Hosting plan in a yearly sum, would I be able to upgrade this package to the higher Windows Reseller Hosting plan?

Ans :- Yes, you can upgrade to a higher Windows Reseller hosting plan or any other hosting plan by paying the price difference between the existing hosting plan and the plan you wish to upgrade to. In case of upgrade to a higher Windows Reseller plan upgrade, there won’t be any downtime involved for your hosted websites/accounts. The nameservers would also remain the same. In case you decide to upgrade to a VPS, Semi Dedicated Server or even a Dedicated Server from your current Windows Reseller plan, we will ensure that there is minimal or no downtime involved during the switch over.

In order to go ahead with upgrading your hosting plan, you can raise a new ticket with our billing department through our helpdesk.