How to resolve the issue stating “Site contains both Secure or Non-secure items ” ?

The SSL Certificate issued by Eukhost limited for your domain is capable to cover the entire domain. But if a site consists of images, hyperlinks etc. that aren’t covered under a secure connection ie. has a URL that doesn’t start with https://, then the web-browsers would probably show such a warning message stating “Your website contains both secure and non-secure items.”

In such a case, you must check website codes for any external links that aren’t pointing to locations other that an https.

Secure Service Layer (SSL) Certificate FAQs – Continued

Do you offer Secure Seal with the SSL Certificate ?

Only if you have a Private SSL Certificate, you’d be allowed to add a Secure Seal symbol to your webpage. You only need to include a simple Java script into your website, after which the Secure Site Seal would be automatically generated and displayed.

Users must make a note that if you are using a Shared SSL Certificate, you the Secure Site Seal cannot be used on your website.

What are the types of SSL Certificates you offer ?

Following is a brief about the SSL Certs we offer :

• Alpha SSL
• Domain SSL
• Organization SSL
• Alpha SSL Wildcard
• Domain SSL Wildcard
• Organization SSL WildCard
• Extended SSL
  

You may please visit SSL Certificate to get detailed information about the plans, features and pricing.

The domain is hosted with Eukhost, but registered with a different registrar ?

No problem, you can still order an SSL from us. There are certain that you’d be asked to furnish before an SSL is generated for your domain. We would be taking care of its installation.

I don’t find an SSL of my interest being offered by you.

In that case, you may purchase the SSL certificate and give us the details, we will install it for you at no extra cost.

What is the turn-around time for issuance of an SSL ?

Ideally, it should take no longer than sixty minutes. The only delay which may arise is due to a delayed response from you with replying to the email sent by us about SSL Certificate Request. In this email we would expect you to furnish certain details as mentioned below :

- Host to make Certificate for the domain : ( https://www.yourdomain.com OR https://yourdomain.com )
- Country(2 letter Abbreviation):
- Address 1(postal Address):
- State:
- City:
- Zip/Postal Code:
- Company Name:
- Company Division:
- Email:
- Password:

Also, you must create webmaster@yourdomain.com (replace yourdomain.com with the domain name that you want the SSL certificate to be setup ) and provide us with the password so that we can complete the installation process.

Whether to use the domain with or without ‘www’ for installation of SSL Certificate ?

It solely depends on how you’ve configured your website. You may test this by browsing your website, if the url stays at the domain name and doesn’t get redirected to www followed by the domain name and vice-versa, then the SSL must be configured for the URL without ‘www’.

The website cannot be accessed after the installation of SSL

Once an SSL is installed onto your web hosting UK account, it is possible that you might not be able to access your website as you are required to make changes to the DNS of the domains A records.

Its even possible that after the installation, the site might still be resolving with the old DNS settings. Sometime needs to be passed for the DNS propagation and take effect. In the meantime, you may clear the browser’s cache and flush the local DNS.

Does the plans include the cost of Secure Socket Layer (SSL) Certificate?

Yes, every hosting plan comes inclusive of a Shared SSL, you are not required to pay anything extra. All you need to do is send an email to support[@]eukhost.com

While you may choose from a list of Dedicated SSL Certificates that we offer instead.

Can I use a Dedicated SSL for a Sub-domain ?

There is no restriction on using a Dedicated SSL certificate for a Sub-domain. You just need to include the sub-domain when replying to the SSL Certificate Request email which would be sent by us.

Note: A single Standard SSL purchased, can only be installed on a domain OR a subdomain. If you wish to cover them both using a single certificate, a WildCard SSL must be chosen, as explained below.

While, if you’ve placed an order for the WildCard SSL certificate, the sub-domains would be included by default and you need not specify them separately.

Would an SSL installation onto a domain cause an impact on the performance of the website ?

A secure connection at times be a bit slower than an insecure connection, this is due to the encryption/decryption process that is undergone between the server and the browser. This is one of the reason’s why an SSL should be implemented for the pages with crucial information alike the pages that take credit card details, personal information etc. Doing this would avoid causing a negative impact on the overall performance of a website.

Do I need to buy a new Certificate if I upgrade hosting ?

No, there is no need to purchase a different SSL when switching plans. If you upgrade to a Cloud Hosting service or to any other package, the same SSL would be used on the server. Though, you may be asked to pay for the IP address if you are switching between products.

Can I switch the domain name on which an SSL is installed ?

No, that isn’t possible as an SSL is generated for a particular domain and which cannot be used for any other domain name.

If you wish to use it for a different domain, you need to order a new SSL.

The website does not work well after the installation of SSL

That’s normal, you might not get the same performance for a couple of hours as you used to get prior to the installation. This is because, atleast 24-48 hours are required for the propagation of the IP address, once it is successful, your site should regain the functionality as per your expectations.

For any assistance with SSL Certificates, you are requested to come on Live Chat or raise a support request from our Support HelpDesk.

Do I need a Private SSL certificate ?

If you already have or intend to build an eCommerce website which would involve sending or receiving of payment online, you should definitely consider choosing an SSL Certificate. A Private instead of Shared SSL certificate should be most appropriate for that purpose.

Unlike the shared SSL, a private SSL certificate is something which is dedicated only for your website/domain. Installing it on your domain would stop the frequent warning messages that tend to pop-up everytime someone uses your website through a secure channel ie. using ‘https:’ in the website URL. It is observed that visitors tend to trust a website more hence do not hesitate to submit confidential and delicate information on your website if secured with an SSL Certificate.

What is the difference between Shared and Private SSL Certificate ?

Both Shared as well as Dedicated/Private SSL satisfy the core aim of SSL; i.e. transmitting data in encrypted form over the networks, so it depends on you whether to stay with Shared SSL or opt for Dedicated SSL. One of the main considerations in using a shared or dedicated SSL is the URL and how it will appear to your customers. Please read the following article to get detailed information on this topic : Shared SSL or Dedicated SSL

I wish to upgrade the current SSL certificate, how do I go about it?

An SSL cannot be upgraded. You must order a new one that offers an upgraded security. An eMail needs to be sent to billing@eukhost.com confirming that you wish to cancel the existing certificate.

Please visit SSL Certificate page to choose from a range of certificates.You may order a different SSL certificate suitable to your requirements from the Client Area.

What is the process of generating a CSR ?

For generating a CSR, you are required to raise a ticket with our Support department wherein the below listed information is required

• Email Address the Certificate will be sent to :
• Domain to make the certificate for :
• Country (Country Code) :
• State :
• City :
• Company Name :
• Company Division:

How to generate CSR in Plesk ?

You may self generate CSR from your Plesk Control Panel. Please follow the procedures shown in the below video tutorial :

NOTE : Check our High Definition video on this topic here : Steps to Install SSL in Plesk

If you face any issues with it and need an assistance, please contact our Support department via. Live Chat or send an email to support@eukhost.com.

Post a Secure Socket Layer or SSL installation over your website hosting account, it might happen sometimes that you cannot access your site.

Such a problem is basically because the DNS records of your domain name’s A-records haven’t got updated. Post an SSL installation it may be possible that your website still serves the requests and resolves from your previous domain name server/s. Ideally, the required amendments to the DNS settings must happen instantly, yet there is a chance that your site is accessible due to the cached DNS information.

In case, a site doesn’t respond post ssl installation, you must allow few hours pass-by, so that DNS gets propagated properly. Once this procedure is successfully completed, it should be possible for you to access your website without an issue. It may sometimes take approximately 24 hours for the propagation to complete.

In the meanwhile, you should delete the cache records of your browser and your local DNS cache as well.

If you notice that, even after the estimated time has passed and your website is still showing problem after ssl installation, you can contact the support department and seek help via. Live Chat or Help Desk. Every issue related to SSL Certificate would be responded almost instantly upon informing.

Q. SSL certificates, what are they?

Ans. SSL (Secure Socket Layer) is an protocol created by Netscape to make sure that the transactions between web servers and the client browsers are secured. Basically, the SSL protocol uses a third party, Certificate Authority, to determine both the end of the transactions. Doing transactions without using an SSL, the information sent to a website is always at a high risk, as it can be easily intercepted and viewed by hackers.

Q. How an SSL Certificate Works?

Ans. The working of SSL certificate is very simple. When a user enters a web page into the browser having (https://) protocol, the web server sends the public key with the certificate, and is checked by the browser and finds that it was issued by a third trusted party and is valid. When it is confirmed, the public key is used by the browser create an encryption key and directs it with an encrypted URL and data to the server. When the web server receives the request it decrypts it using the private key and uses the symmetric key in order to decrypt the http data. The server then sends out the requested html document and data in an encrypted form with the help of symmetric key, which is then decrypted by the browser using the same symmetric key and reveals the information.

Q. Do I require an SSL certificate?

Ans. SSL certificates are for those who have or wish to run an online shop, if you are planning for an ecommerce hosting to host a site, we strongly recommend you to use an SSL certificate for your store to secure your transactions. The SSL will ensure that the sensitive data of customers like credit card information is encrypted while the transactions are done. The SSL certificates can also be used to protect the information such as passwords used to login your site.

Q. How to install an SSL Certificate?

Ans. Unless you buy a dedicated IP address for your web hosting account, you won’t be able to install an SSL certificate. A dedicated IP address is given absolutely for free with an SSL certificate to our clients. We offer Shared SSL for free and a wide range of Dedicated SSL Certificates starts from £39.00  onwards.

Q. Is there any limit on purchasing dedicated IP addresses per account?

Ans. No, we don’t have such limits. You can buy as many dedicated IP’s as you want, by giving a proper justification. Per additional dedicated IP address will cost you £2 per month.

Q. How shall I cancel the dedicated IP and SSL certificate?

Ans. In order to cancel the Dedicated IP Address or an SSL certificate, you can open a ticket at our Help Center. Also, do not forget to mention, if you wish to change your site to a shared IP address. However, changing of the IP address, approximately you will notice a downtime of 12 hours on your website.

Q. Does it matter that I have a shared IP for using Whoiscart and is it worth me getting a dedicated SSL?

Ans. Both Shared as well as Dedicated SSL fulfill the main aim of SSL; i.e. transmitting data in encrypted form over the networks, so it depends on you whether to stay with Shared SSL or opt for Dedicated SSL. One of the main considerations in using a shared or dedicated SSL is the URL and how it will appear to your customers.

With Shared SSL, the URL may look something like this:

https://secure.yourhost.com/~username/

Whilst with dedicated SSL, the URL is determined by you, either as another registered domain or as a sub domain of your website domain name. You can have your private secure url such as https://secure.yourname.com/

Dedicated SSL gives your site a more professional appearance in their address bar when someone is in the secure area. Using Dedicated SSL certificate projects a better image to your clients. You can place a private SSL secured seal on your site and build the trust of it.

We offer dedicated SSL certificate for £39 per year. A dedicated IP is free if you purchase the SSL certificate from us.

Q. After purchasing an SSL certificate, how long does it take to get it installed on my site?

Ans :- It takes 30 – 60 minutes to generate a RapidSSL SSL certificate. We provide free Shared SSL, but if you are looking for a dedicated SSL certificate then you will have to pay a fee of £39.00 for it. We provide a wide range of dedicated SSL certificates starting from £39.00 per year per certificate.Visit the following link  to check all the available SSL certificate options.

You get a dedicated IP free of charge if you purchase the certificate from us. If you purchase the SSL certificate from some other provider then you will be charged £2 per month for a dedicated IP address.

If you try to buy certificate from GeoTrust, VeriSign, thawte, rapidssl and others then they won’t send the certificate before verification. If you have an existing verified account with them then they do it instantly.

Q. Do you offer Dedicated IP Addresses? I think I may need this due to SSL Certificates. Is this correct?

Ans. Yes, we do offer Dedicated IP Addresses as an addon on our web hosting UK plans. the cost for one dedicated IP is £2.00 per month or £20.00 per year. Cost of a private SSL certificate is £39.00 per year. You won’t need to buy an IP address separately for using private SSL with us if you buy the SSL certificate from us. We provide Dedicated IP free with private SSL certificate.

If you wish to use a private SSL certificate from another provide on our hosting plan, you can do so. You will only need to buy a dedicated IP from us to be able to use the SSL certificate from another provider. Apart from SSL certificate installation, a dedicated IP is usually needed for Anonymous FTP access, for SEO purposes and for some other IP specific applications.

When you have a dedicated IP, you can view your website using your domain name or the IP address. If you domain is not yet pointing to your hosting account, this will allow you to view your site online, without using your domain name. This is mainly an advantage to new clients, so they can view their website prior to their domain resolving.