Q. What’s the uplink and network uptime guarantee on your dedicated server plans?

Ans. Our Dedicated Servers are connected on 100 mbps network and you can host upto 1000 dynamic websites on our dedicated servers. Each Server in our datacenter is setup on 100 Mbps, fully-switched port on an edge switch and the main network of our datacenter is on 2 x 10gbps uplink.

Some of our dedicated server customers get more than 50k visitors per day, but this is only possible on a 100 mbps dedicated pipeline.

We offer 100% network and power uptime guarantee on all our dedicated servers.

Q. After purchasing an SSL certificate, how long does it take to get it installed on my site?

Ans :- It takes 30 - 60 minutes to generate an SSL certificate. We provide you free Shared SSL, but if you need a dedicated SSL then you will have to pay a fee of £39 for it. We sell dedicated SSL certificates for £39 per year per certificate. You get a dedicated IP free of charge if you purchase the certificate from us. If you purchase the SSL certificate from some other provider then you will be charged £2 per month for dedicated IP address.

If you try to buy certificate from GeoTrust, VeriSign, thawte, rapidssl and others then they won’t send the certificate before verification. If you have an existing verified account with them then they do it instantly.

Q. Due to certain circumstances, my competitors may initiate DOS or DNS attacks. Do you guarantee you will not cancel my account or service due to regular attacks? Do you provide means of preventing these attacks?

Ans: Well, we do have means to prevent DOS and DNS attacks. But incase it still happens, we will thoroughly investigate the issue, and then and only then take necessary steps.

Q. Do your Linux Servers have UK IP addresses?

Ans. Yes, All our servers are UK based and have UK IP addresses. Your account would be setup on a shared IP address, which is part of our UK (Maidenhead) based network. If you need a dedicated IP address, then you can order it from https://www.eukhost.com/mb/order/index.php?v=8. We charge £2 per dedicated IP address per month.

Q. Where are the datacenters located and what are the bandwidth and backbone connection speeds?

Ans. Right now we are filling our UK based nodes. We have some nodes in Chicago (US) as well but by default accounts are activated in our Maidenhead based datacenter. Our datacenter in the UK is equipped with a backbone of 15gbps. We run some servers with 10 Mbps uplink and some with 100Mbps depending on the requirements.

Q. Can I get a Dedicated IP Address?

Ans. You can have a dedicated IP address, however you will have to pay extra for it. We charge £2 per month for a dedicated IP address.

Q. Do you block ports for server security reasons?

Ans. We don’t open any unwanted ports on our shared servers, so if you require additional port access, then we suggest you purchase a VPS Hosting plan, as you get a dedicated environment and you can run as many applications you want with any port you wish to open.

We are firm on our policies and we cannot open any additional ports on shared servers. We have started VPS plans just for customers who need custom settings along with all benefits of dedicated server.

Q. Hosting 2 different sites under one account?

Ans. You can certainly host 2 different domains under one account but for that you have to create an add-on domain, when you want to host 2 different sites under same plan (shared hosting) you will have to use the add-on domain function which is provided with your package. This domain would be created under your main domain. You can also add unlimited email accounts to your domain through cPanel.

Q. Because I have not used a virtual server before, I am on a shared one at the moment, I want to know if it looks just the same as a shared one, that is log on and I am presented with cPanel? Where I can add domains etc? Say I had a max of 12 domains hosted what would be your best price?

Ans. A VPS is just like a dedicated server, it’s not so easy to manage a Dedicated Hosting Server as it has many functions and most of the time you will need the help from our technical department to setup different options for you. We are here 24×7 and we will help you with everything you need. Our Reseller Hosting would also be good to get started as that will give you a comfortable WHM panel to setup new accounts and manage your domains and it’s very easy to manage a reseller account as we have flash tutorials for WHM as well as cPanel in our support section. You can opt for VPS Hosting, but if you wish you could have a Dedicated Hosting Server to yourself.

Q. What is Web Hosting?

Ans. Web Hosting is a service to host your website on the Internet. In order to have a website that is available to visitors on the Internet 24 hours a day, 7 days a week, you need a reliable hosting company that can assure that your website is always accessible.
We offer your business with affordable uk hosting solutions together with outstanding 24/7 support for the lowest price you will find on the web, and even though our prices are low, our server performance is not compromised.