Frequently Asked Questions


Are there any minimum term contracts with your servers?

There are no long term contracts with any of our services. Because of the cost of setting up and disconnecting servers at the data centre, we require 30 days advance notice to cancel an active dedicated server. For full details please refer to our SLA.


Do you offer a 30 day money back guarantee with dedicated servers?

Dedicated servers are exempt from our money back guarantee because of the cost of setting up and disconnecting servers. Refunds will only be provided where we are legally required to do so (e.g. in accordance with your statutory rights).


Will I be charged anything if I need support?

We do not charge for technical support covered under our Service Level Agreement. Should you need to contact us, you can reach our support team via live chat or support ticket 24 hours a day, 7 days a week.


What experience do I need to run a dedicated server?

Our knowledgeable support team can assist you in setting up and configuring your server after you have placed your order if you do not have the server experience to be able to do this yourself. Our team are available 24 x 7.


Will you access our server without first asking?

Only if absolutely necessary. We understand some customers need total control over their server, so at your request, we can add an instruction to your account requiring our technicians to acquire permission first.


Do you provide full root access with your servers?

All servers come with full root SSH / RDP access. You have full control over your server.

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