Results 1 to 3 of 3

Thread: eMail SSL Connection Error Message

  1. #1
    jifster is offline Forum Member
    Join Date
    Apr 2008

    Default eMail SSL Connection Error Message


    I have configured my email client (Outlook Express) to use an SSL connection to connect to my email. However whenever I connect I get the following error.

    "The server you are connected to is using a security certificate that could not be verified.
    A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
    Do you want to continue using this server?"

    I get a similar error using Outlook 2007 on a seperate computer.

    Anybody know why I get the message and what I can do to rectify the error?

    Thanks in advance


  2. #2
    Rock's Avatar
    Rock is offline Technical Support (
    Join Date
    Oct 2006


    Hi Jeff,

    Click on 'Yes' to bypass the message every time it appears & continue using the mail server to download your email.

    Or follow the instructions below to install the server's cPanel certificate into your local machine's trusted certificate repository & then forget about the problem... :smile:

    Open cPanel control panel login page using the secure link ( ), an SSL security warning window will popup.
    Click on "View Certificate" & then click "Install certificate".. You may need to remove any previously installed SSL certificates for the same web site hosting before you install.

    Here are the steps to remove any previously installed certificates:

    Internet Explorer:
    1) In IE, choose Tools, then Internet Options, Select the Content tab, & then click Certificates.
    2) Select the tab labeled Others & remove the corresponding entries.

    Mozilla Firefox:
    Launch the browser, click Tools navigate through Options, Advanced, Encryption, View Certificates, Web sites. Delete the existing corresponding entries..

    If you are using Netscape or Opera, you must switch to Internet Explorer before following the instructions above to install the certificate.
    If you don't, you will continue to get the warning message in the email client.

    You won’t be prompted with the warning message from appearing again in the email client.. Let us know if you still want any further assistance with this..
    Rock _a.k.a._ Jack Daniel

    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

  3. #3
    jc8654's Avatar
    jc8654 is offline Forum Member
    Join Date
    May 2007
    Cambridge, UK


    Just to point out what's going on here. You're using the shared SSL for the server which isn't signed by a trusted authority, hence the error. It's nothing to be worried about but if you do what's been said above, you won't receive the error any more.
    Jonathan Crass
    Joint Partner in Checker Design
    Joint Partner in Jst Hosting

    UK Website design
    UK based monitoring
    Cheap UK Web Hosting

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
About eUKhost
We're a Leeds-based web hosting provider specialising in Linux- and Windows-based hosting solutions now serving over 35,000 customers worldwide. Across our network, we host over 2 million websites in our state-of-the-art data centres in Reading, Maidenhead and Milton Keynes. Find out more.
we're social

Copyright © 2014, 2015. eUKhost Ltd. All rights are reserved.

The opinions or views of users on the forum are those of the author and not of eUKhost Ltd.