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  • #16
    Originally posted by stevem View Post
    Yes I can see the ticket in View tickets but my point is that the URL in the email is wrong.
    Email URL is
    https://support.eukhost.com/euk/Tick.../AIW-187-31848
    but the correct URL is
    https://support.eukhost.com/index.ph.../AIW-187-31848
    so either the email needs changing or a redirection isn't working.

    If you click on the first link you get a 404 error and the second link correctly asks you to log in to continue. Thus the email URL isn't working properly.
    Hi Steve.. Thank you for shedding the light

    I have forwarded this to our developer. Will get this sorted as soon as we can.
    Cristiano


    MSN :: cristiano @ eukhost.com
    Skype :: cristiano.dawson

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    • #17
      Tell him to spell-check the ticket details page as well:
      Loing Details

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      • #18
        Originally posted by eben80 View Post
        Tell him to spell-check the ticket details page as well:
        This has been sorted out. The 404 errors will be done by today as well.
        Rock _a.k.a._ Jack Daniel

        Follow eUKhost on Twitter || Join eUKhost Community on Facebook

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        • #19
          can you install more ram into the staff also.... tickets are taking an age to get a response on nowadays.... (see vps post), now have another ticket in of 4+ hours

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          • #20
            Originally posted by Cristiano View Post
            Hi Steve.. Thank you for shedding the light

            I have forwarded this to our developer. Will get this sorted as soon as we can.
            View tickets URL issue has been fixed could you please check it let us know if you have any more issues.
            Thanks and Regards,
            Alex Parker
            Senior System Administrator.
            Dedicated Hosting || Semi Dedicated Hosting|Disaster Recovery Solutions

            EMAIL:alex @ eukhost.com
            MSN: alex @ eukhost.com
            SKYPE: euk_alexp

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