Thought I'd chuck my 2p in!
I've been continually disappointed with the uptime of my VPS since I started with Eukhost. I've had tons of problems, that have ended up with me being moved at least once and being granted a free RAM upgrade, which was appreciated, but I've had nothing like 99.5% uptime.
Support is always very polite and they try to be helpful, but more often than not the root cause of downtime isn't really investigated. Having my VPS restarted, then "There you go, it's back up now" isn't really the kind of support I wanted - I'd rather the cause of the downtime was investigated and fixed. Instead, support seem to default to blaming the customer (it must be a script on your server - which one? We don't know) which isn't terribly helpful.
I've not come on here to bash Eukhost, by the way - I've had loads of webhosts over the years, and they've all, to a man, been absolutely rubbish. Eukhost is slightly less rubbish than all the others I've tried so I don't see the point in moving.
Anyway, I digress. Obviously Eukhost are NOT guaranteeing 100% uptime, otherwise it would be in their SLA and they'd be held accountable for it. BUT! If paying £25 to get closer to the 99.5% uptime I'm supposed to already have is what it takes, I'll pay it.
Keep me posted!
I've been continually disappointed with the uptime of my VPS since I started with Eukhost. I've had tons of problems, that have ended up with me being moved at least once and being granted a free RAM upgrade, which was appreciated, but I've had nothing like 99.5% uptime.
Support is always very polite and they try to be helpful, but more often than not the root cause of downtime isn't really investigated. Having my VPS restarted, then "There you go, it's back up now" isn't really the kind of support I wanted - I'd rather the cause of the downtime was investigated and fixed. Instead, support seem to default to blaming the customer (it must be a script on your server - which one? We don't know) which isn't terribly helpful.
I've not come on here to bash Eukhost, by the way - I've had loads of webhosts over the years, and they've all, to a man, been absolutely rubbish. Eukhost is slightly less rubbish than all the others I've tried so I don't see the point in moving.
Anyway, I digress. Obviously Eukhost are NOT guaranteeing 100% uptime, otherwise it would be in their SLA and they'd be held accountable for it. BUT! If paying £25 to get closer to the 99.5% uptime I'm supposed to already have is what it takes, I'll pay it.
Keep me posted!
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