Announcement

Collapse
No announcement yet.

FTP - Unable to Connect

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • FTP - Unable to Connect

    Hi,
    We migrated our website to a PCI compliant shared server but can't upload / refresh our website because the ftp is unable to connect.
    We have been in contact with eukhost support and made sure our IP address is whitelisted. We can use FileZilla to (ftp) connect to the server successfully.
    We're using the latest version of Sellerdeck 16.0.3 and have tried different setting without any success.
    So we can conect using FileZilla but not Sellerdeck.
    I checked that Norton wasn't blocking Sellerdeck and it wasn't / isn't.
    Any thoughts as to why Selerdeck won't connect?
    Any help would be appreciated.

  • #2
    Originally posted by tinodesign View Post
    Hi,
    We migrated our website to a PCI compliant shared server but can't upload / refresh our website because the ftp is unable to connect.
    We have been in contact with eukhost support and made sure our IP address is whitelisted. We can use FileZilla to (ftp) connect to the server successfully.
    We're using the latest version of Sellerdeck 16.0.3 and have tried different setting without any success.
    So we can conect using FileZilla but not Sellerdeck.
    I checked that Norton wasn't blocking Sellerdeck and it wasn't / isn't.
    Any thoughts as to why Selerdeck won't connect?
    Any help would be appreciated.
    Hi,

    I'm unable to locate your account with the details from your profile. Can you please PM me the account/domains details or Ticket ID so I can get my team look into this quickly? Thanks!
    Rock _a.k.a._ Jack Daniel

    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

    Comment

    Working...
    X