Yes you can, and it’s very easy to set up.
In order to pay for your invoice through your credit or debit card, simply login to your client area and follow the steps below:
- Click on the magnifying glass icon next to the status of the respective due invoice.
- When the invoice is displayed, select the payment option “Credit/Debit Card” from the drop down menu at the top right corner of the invoice and click
.
- Once you click on
you will be redirected to a form which requires information as shown in the below image. Make sure to fill in the correct information in order to avoid a declined transaction.
Note: It will display your current address and contact details. If they have not changed, you can leave them as is and continue to the next step.
- Select the appropriate card option:
Select “Use Existing Card” if you already have a registered a card with us, then scroll down and just hit
Select “New Card” if you would like to pay using a new card. Fill in the information as you can see on your screen shown below:
Please note: You do not need to fill in the “Issue Number” and “Start Date” unless you have an add-on card under your primary card.
Once the above information is filled in, simply hit
and you will be redirected to the payment processing provider. Once payment is completed, the invoice will be set as Paid.Please note: Whenever you opt to pay using a new card or have updated your existing card details, the first transaction always has to be made by the customer from their client area as our billing system will not send the request to the payment processing provider.
Removing your card: Your card information is stored on our system in a safe and secure manner and is fully encrypted. If you would like a card removed from your billing profile please contact our billing team via the client area.
Supported Cards:
Unsupported Countries:
China, Iran, Sudan.
Error Codes:
If you experience any problems or have any particular error code returned, please speak with one of our billing advisors who will be able to assist you.
2000: NOTAUTHED : The Authorisation was Declined by the bank.
2001: REJECTED: The Authorisation was Rejected by the vendor rule-base.
2002: NOTAUTHED : The Authorisation timed out.
2008: NOTAUTHED : The Transaction timed-out.
2009: NOTAUTHED : The network connection to the bank is currently unavailable.
2015: The server encountered an unexpected condition which prevented it from fulfilling the request.
2019: Transaction pending
3004: INVALID : The Amount is invalid
3050: INVALID : The ExpiryDate format is invalid.
3051: MALFORMED : The CardNumber field is required.
3052: MALFORMED : The ExpiryDate field is required.
3053: INVALID : The IssueNumber format is invalid.
3054: INVALID : The CardType length is invalid.
3055: MALFORMED : The CardType field is required.
3057: INVALID : The CV2 format is invalid.
3058: INVALID : The CardHolder field is required.
3059: INVALID : The CardHolder value is too long.
4000: INVALID : The VendorName is invalid or the account is not active.
4001: INVALID : The VendorTxCode has been used before.
4002: An active transaction with this VendorTxCode has been found but the Amount is different.
4003: An active transaction with this VendorTxCode has been found but the Currency is different.
5027: INVALID : The Card Start Date is invalid.
5028: INVALID : The Card Expiry Date is invalid.
4004: An active transaction with this VendorTxCode has been found but the TxType is different.
4008: The Currency is not supported on this account.
4010: The Amount including surcharge is outside the allowed range.
Security:
We take the security of your personal information extremely seriously. Please be fully rest assured that your information is completely safe and secure and your card information is fully encrypted on our servers. We use the trusted payment processing provider, SagePay, to complete credit and debit card transactions.
If you have any questions or concerns, please do not hesitate to contact our billing team who will be more than happy to answer any questions you may have.