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  • The New Client Area / Billing Account Panel.

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    Dashboard :-
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    The Dashboard page consist of almost all the primary features which client use in order to manage his billing account. Client may even find the quick Icons / Favorite Icons so that they can manage the client area panel quickly. At the upper right hand side, they will find the option to initiate the 'Live Chat' to any department. For the Sales / Support related issues, client can find the direct contact numbers available in the client area.

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    Overview :-
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    * My Account :- Clients can change the 'Contact Information' of billing account through this. Client can make the necessary changes in the 'My Account' and finally click on 'Update Details'. By following this, the changes won't get done immediately. A Ticket will be sent to billing team for verification purpose who will contact you on registered email or contact number.

    * Change Avatar :- Client's can change the 'Avatar' to get it reflected in the client area / billing account.

    * Reset Password :- Through this, Client's can change the password of 'client area' to new one.

    Client will first have to enter the 'Current Password' and then enter the 'New Password' and finally reconfirm the new password again.

    Tips for a secure password.

    -> Use letters and number.
    -> Use at least one special characters ( such as #, @, !, % ).
    -> Password should be at least 6 characters long.

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    Account Statistics :-
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    Through this, Clients can check the status of their Hosting services, Addon services and Domains. Also, the available credit balance in the client area can be viewed in Account Statistics.

    The Customer service level at eUKhost has increased a lot and to strengthen it more, a separate 'Account manager' are assigned to the clients. Now, client's can view the name and contact details of their Account Manager at 'My Account Manager' on Dashboard - Overview page. The 'Account Manager' contact information is available in the billing so that client can directly contact their 'Account Manager' in case they face any issue. This is really a nice move by eUKhost for the speedy resolution.

    Added to this, client's can find their 'Active Tickets' on the Dashboard page. Also, they can view the due invoices / unpaid invoices on the Dashboard page.


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    Account Details :-
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    * My Account :- Clients can change the 'Contact Information' of billing account through this. Client can make the necessary changes in the 'My Account' and finally click on 'Update Details'. By following this, the changes won't get done immediately. A Ticket will be sent to billing team for verification purpose who will contact you on registered email or contact number.

    * Change Avatar :- Client's can change the 'Avatar' in the client area / billing account.

    * My Contacts :- Through this, the client can add the additional contacts to their billing account. They can modify the additional contacts as well as delete the contacts.

    If the Sub-Account is activated and the necessary preferences and permissions are provided to the additional contacts then that particular person ( additional contacts ) can manage the client area / billing account separately.


    * Credit Card Details :- In this field, the client has the option to add the 'Credit Card details' in the billing account so that the billing system can automatically charge the Clients card for the renewal of active hosting services.

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    Card Type * ( Compulsory )
    Card Number * ( Compulsory )
    Expiry Date * ( Compulsory )
    Issue Number * ( This can be ignored if not found on card )
    Start Date * ( This can be ignored if not found on card )
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    * Reset Password :- Through this, Client's can change the password of 'client area' to new one.

    Client will first have to enter the 'Current Password' and then enter the 'New Password' and finally reconfirm the new password again.

    Tips for a secure password.

    -> Use letters and number.
    -> Use at least one special characters ( such as #, @, !, % ).
    -> Password should be at Least 6 charcters long.

    * TOS/SLA :- It consists of TOS/SLA Agreements for each new order for the hosting services.

    * Manage Favorite Icons :- Out of 15 Icons, you can select maximum 6 Favorite Icons for its quick management. Once selected, these favorite / quick Icons will reflect on right hand side of the client area / billing account.


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    Services :-
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    Client can manage their all the hosting services / packages through this. They can find the renewal date for the respective hosting services along with the status of hosting package.

    Client may even check the billing cycle for the particular hosting package and find the first payment amount and the recurring amount for the hosting services. Also, the Addon services for the particular hosting package can be checked here.

    The 'Request Cancellation' option is available at the bottom of the page for any hosting services. A cancellation request is received once the client fillups the 'Request Cancellation' form. Our Feedback department / Manager handles the cancellation / refund related issues.


    -> Hosting Accounts : Client can manage all the Linux / Windows Shared hosting services.

    -> Reseller Accounts : Client can manage all the Linux / Windows Reseller hosting services.

    -> VPS hosting : Client can manage all the Linux / Windows VPS services.

    -> VMWare : Client can manage all the VMWAre services.

    -> Dedicated Servers : Client can manage Linux / Windows Dedicated servers.

    -> Other Product/Services : Client can manage the Other products / services such as Spam Expert Spam Filter etc.

    -> Addons : Addon services can be managed.

    -> Manage Domains : Client can manage all his domains ( Active / Canceled / Pending / Expired ).

    -> New TLDs : In New TLD Portal, you can view all the new TLDs. You may pre-order the domains. Also, it helps to keep track of new TLDs with the Watchlist and you will receive the alerts as soon as you place a pre-order. Through this portal, you can manage your pre-ordered domains and also keep track of availability of new TLDs.

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    Support :-
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    Through this, Client can manage / view the tickets. Here, client can check the progress / status of any ticket in his billing. Client can view the Resolved tickets as well as can submit a new ticket.

    In order to submit the ticket, client needs to follow below steps...

    Click on 'Support' >> ADD Ticket >> Select Department > Next >> For which type you want to raise the ticket? Select ( My Hostings / My Domains ) >> Select Package > Select Your Hostings >> Ticket Types > Select Ticket Issue >> Urgency ( Normal / high ) >> Enter the Message Details ( Subject and Message >> Submit.

    -> Manage Support Tickets : Client can manage / view the tickets, check the progress / status of any ticket. Client can view the resolved tickets and can submit a new ticket.

    -> Add Ticket : Its the same as submit ticket.

    -> Forum : This will re-direct you to our website forums ( http://forums.eukhost.com/ ). Client can register on our community forums and check the new Announcement's , New Offers. They may view the pre-sales questions / answers. Client may find most of the Technical / Sales / Billing related Tutorials / How tos post on our forums.

    -> View Knowledgebase : Through this, client can view the knowledgebase. Client can find most of the Technical and Billing related Articles under this.

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    Billing :-
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    Here, client can view the invoices in his billing and can check the 'Credit Notes' added in the billing.

    -> Manage Invoices : Through this, client can view all the invoices in his billing account. Here, client can view the Unpaid, Paid, Refunded , Partially refunded , Canceled invoices in his billing account.

    -> View Credit Notes : Through this, Client can view the 'Credit Notes' in his billing. Credit Notes are basically added due to the Over-payment from the client, Compensation etc. In this case, the same credit money is used for the renewal of active hosting services in the clients account.

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    eNlight Cloud :-
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    Through this, Client can manage the eNlight account. Client can find the number of VMs in his eNlight account and can create the new VMs. Client can generate invoices and add funds to their eNlight account.

    Also, client can view all the paid invoices related to the eNlight account and can view the current balance in the eNlight account.

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    Manage VPS :-
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    Client can manage the New VPS services through this. They can check the VPS resources i.e. CPU , HDD and RAM for each VPS server. Through this panel, client can force restart the VPS server, can open VPS console, can view Up-Time and can force shutdown the VPS server.

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    MTvScan Security :-
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    MTvScan Security is a new website scanning tool which helps to protect your website against all kinds of threats like malware, injections, cross-site scripting attacks and many other types of threats facing websites today.

    The user interface is easy to manage as there is no need for any installation. Client can directly run the scan for the Website ( Domain Name ). Client will find the in-depth report of its findings as soon as scan process is completed.

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    Server Monitoring :-
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    All the monitoring services will be FREE for the initial 60 days as an introductory offer. Upon completion of 60 days trial period, the complete monitoring package may be activated by the user at a nominal charge.

    Service Status : Through this, Client can check device list in his account and the status.

    Service Activation : Here, Client can activate the monitoring services for any of his server's. Client may even change / upgrade the monitoring services as per their requirement.


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    Newsletter :-
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    The Newsletters are regularly emailed to the Client's in regards to the New Services , new offers etc.

    View Newsletters :- Here, Clients can find all the NewsLetters send to them.

    View Emails :- The emails related to the renewal of Hosting services, Domains, Addon services, Invoice payment reminder's, eNlight Account balance etc can be found here. Even if client lose any of his emails, all the emails can be easily read and corresponded by referring to the view emails in the billing account.


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    Referral :-
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    If you are happy with the service you've received from eUKhost and want your friends and acquaintances to experience those; all you need to do is provide their contact details and we take care of the rest. Some attractive commissions are also up for grabs if your referral gets converted into a customer of ours!

    Add Referral :- In order to earn attractive commission, Clients need to fillup the 'Referral Form' in the billing account. Client can view the 'Commission Structure' as per the products and services.

    Referral History :- Through this, Client can check all his referral history. Client can even check the referral commissions paid to them or pending for the account.

  • #2
    Re: The New Client Area / Billing Account Panel.

    A very well compiled informative post Aaron

    Just to add to the above points, the new Client Area now also features a Lock Screen function which is a small yet useful function if you are using a shared computer or if you wish to prevent unauthorized access to your Client Area interface if moving away from the desk for a while.
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    Comment


    • #3
      Re: The New Client Area / Billing Account Panel.

      Dear Customers,

      Please share your feedback.
      eUKhost - eNlight Cloud Hosting || eUKhost Knowledgebase
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