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Account Managers

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  • Account Managers

    Several months back alot of people were allocated account managers for a single point of contact.... the welcome email to it was :-

    The Accounts Manager would be your single point of contact in case of any service related Technical, Billing or Server Upgrade related queries

    we emailed ours 5 days ago wanting to raise an issue.... have not yet had a response

    has anyone else had any problems emailing theirs?

    Its a small whinge granted, the rest of the service here is excellent, but its small things like a single person not responding that spoils it....

  • #2
    Hello Lance,

    We sincerely apologise for the inconvenience caused.

    Keith Anderson is your account manager and I am not sure why your email was not replied. I will ask him to give you a call as soon as he comes in.


    • #3
      Issue has been resolved for a few days now though Jack, I merely wanted to highlight the issue


      • #4
        I'm sure its a exception to the rule. Glad to hear that your problems sorted .
        David Smith
        Managing Director
        DPS Computing Limited

        - Massive update! (September 2011) - It's now not neglected!!
        - New Site (10/2009)


        • #5
          Yeah, glad to hear that!
          .....aaahh...some1 jst shot me :P