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  • Enlight billing

    just a suggestion, instead of emailing us our enlight balance, how about you send a paid invoice so we can follow what we are using and what we are paying much more easier

  • #2
    Hi Joe,

    If I understand your suggestion correctly, you're suggesting for us to send a monthly e-mail notifying customers about how much has been deducted from a user's credit over a month period from their eNlight Cloud VM's usage? While this wouldn't necessarily be an invoice, it could act as a notification. Is this what you're suggesting?

    Best regards,
    Ben Stones.
    Find us on Twitter and Facebook

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    The opinions or views expressed above are not necessarily the opinions or views of eUKhost Ltd.

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    • #3
      Yes that's correct Ben, right now all they send is our balance and nothing on the add ons ie cpanel it might be a better idea then the present system, then I might be better to understand that big drop in my balance that time, cuz that one still dos not add up.

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      • #4
        Hi Joe,

        I'll forward this suggestion onto Rishi .

        Kind regards,
        Ben Stones.
        Find us on Twitter and Facebook

        Need to contact us?
        Customer Support: Client Area - 0800 862 0380 (option 2)
        Customer Relations: [email protected] - 0800 862 0380 (option 3)
        Sales: [email protected] - 0800 862 0380 (option 1)




        The opinions or views expressed above are not necessarily the opinions or views of eUKhost Ltd.

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        • #5
          Hi Joe,

          Thanks for letting us know about it.
          I'll try to get it done so that you get a monthly summary of expenditure on per VM and per Addon.

          We are already working on something similar to a Ledger which will make this monthly summary available as a PDF through client area for past 12 months.

          - Rishi

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          • #6
            awesome

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            • #7
              one other question do you deduct payment every week every 2 weeks or every month

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              • #8
                Originally posted by triton1 View Post
                one other question do you deduct payment every week every 2 weeks or every month
                eNlight credit is deducted every five minutes Joe, based on usage .
                Find us on Twitter and Facebook

                Need to contact us?
                Customer Support: Client Area - 0800 862 0380 (option 2)
                Customer Relations: [email protected] - 0800 862 0380 (option 3)
                Sales: [email protected] - 0800 862 0380 (option 1)




                The opinions or views expressed above are not necessarily the opinions or views of eUKhost Ltd.

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                • #9
                  Thank You Ben

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                  • #10
                    Originally posted by triton1 View Post
                    Thank You Ben
                    No problem .
                    Find us on Twitter and Facebook

                    Need to contact us?
                    Customer Support: Client Area - 0800 862 0380 (option 2)
                    Customer Relations: [email protected] - 0800 862 0380 (option 3)
                    Sales: [email protected] - 0800 862 0380 (option 1)




                    The opinions or views expressed above are not necessarily the opinions or views of eUKhost Ltd.

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