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Excellent quick, efficient response from Live chat support (Vincent)

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  • Excellent quick, efficient response from Live chat support (Vincent)

    Like a few good souls still around - I always believe in commendation where due for worthy efforts - big or small. This evening Vincent was sterling with his help resolving a server security issue. Thank you Vincent for a quick resolution - although I don't know what exposure my site has after the 'little mod' you made but I'm happy and IT WORKS!

    I have to say I have been on the other end of some useless reps many-a-times, but there are so many factors we overlook when judging eUKHost support staff, i.e. their circumstances, them putting up with rude/arrogant/rash customers, them perhaps being over-worked some days, etc. True, we pay for a service thus expect quality services. Although that is not guaranteed - nothing ever is - there are times when support service exceeds expectations. Even high ones like mine.

    Vincent top ratings for you tonight. Thank you, and stay good
    SEVANI Hostmaster