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  • #16
    Re: Disappointed and frustrated

    Originally posted by Emmelle View Post
    Are you compensating customers for this prolonged downtime on a 100% uptime guaranteed service?
    Yes we are. Kindly send an email to [email protected] with the SLA claim and one of our Customer Service Team members will get back to you with the compensation details shortly.
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    • #17
      Re: Disappointed and frustrated

      After doing this, why am I still being told:

      'we will update you once the investigation is complete'.

      What investigation is still not complete? This is appalling service.

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      • #18
        Re: Disappointed and frustrated

        Hello,

        Jenna from Customer Relations team has just updated your ticket ZWD-536-59094 with compensation details.
        Wordpress Hosting - Your Adventure, Your Story!
        Website Security Bundle - Great Value Security Solutions in value-for-money package!
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