Disappointed and frustrated

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    #16
    Re: Disappointed and frustrated

    Originally posted by Emmelle View Post
    Are you compensating customers for this prolonged downtime on a 100% uptime guaranteed service?
    Yes we are. Kindly send an email to [email protected] with the SLA claim and one of our Customer Service Team members will get back to you with the compensation details shortly.
    eUKhost Ltd.
    Part of the Hyperslice Group

    Email: [email protected]
    Phone: 0800 862 0380
    Website: www.eukhost.com
    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

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      #17
      Re: Disappointed and frustrated

      After doing this, why am I still being told:

      'we will update you once the investigation is complete'.

      What investigation is still not complete? This is appalling service.

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        #18
        Re: Disappointed and frustrated

        Hello,

        Jenna from Customer Relations team has just updated your ticket ZWD-536-59094 with compensation details.
        eUKhost Ltd.
        Part of the Hyperslice Group

        Email: [email protected]
        Phone: 0800 862 0380
        Website: www.eukhost.com
        Follow eUKhost on Twitter || Join eUKhost Community on Facebook

        Comment

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