Satisfaction Survey

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    Satisfaction Survey

    I wonder if the Satisfaction Survey could be reworded? Last night I received an email that my VPS was down and that it was being looked into as an Emergency. Not long after things were sorted. Given that I hadn't even noticed there was a problem until I got the email, I was delighted by the service and happy to say so on the survey.

    However, there were a couple of problems with the wording:
    • The feedback questions assume that I contacted an agent, whereas the ticket was raised automatically by the monitoring system. I was kept informed but didn't need to talk to anybody.
    • I'd like to answer "Would you recommend our services?" with Yes, but that requires me to give a specific name whereas I would just like to recommend Eukhost generally.

    #2
    Re: Satisfaction Survey

    Hello Steve,

    We are pleased to know that you were delighted with our monitoring system and our pro-active approach. We have noted your feedback about the Satisfaction Survey questions and amendments will be made in those questions shortly by our QA team
    eUKhost Ltd.
    Part of the Hyperslice Group

    Email: [email protected]
    Phone: 0800 862 0380
    Website: www.eukhost.com
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