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If your services go down

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  • If your services go down

    I was with one hosting company that had a problem with their servers. They seemed to be down more than up. I lost a lot of clients and traffic to my website. What is your downtime and how do you handle this?

  • #2
    Re: If your services go down

    Hi James

    I understand that everyone wants their website running 24/7 and so we provide 24/7 support to our clientele. If you encounter any issue anytime you may feel free to contact us on our toll free number, chat with us or you can raise a ticket in the relevant department and you should receive a response to it according to the priority you've set for the ticket. Along with this we offer a 99.9% uptime guarantee and have formulated policies wherein we compensate for the downtime experienced by a client.

    Suzanne Jones.


    • #3
      Re: If your services go down

      Hello James,

      I do agree with Suzzane and would like to add that we also have 24/7 server monitoring team to keep watch if anything goes wrong. Let me know your specs requirement and preferred hosting platform, accordingly I will be able to help you with the suitable solution.

      Stuart Hancock
      Sales Team