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Agusta Keeps Crashing

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  • Kieran
    replied
    Originally posted by Bud Boy View Post
    Thanks very much for the update. Appreciated.

    Has been running a few hours now so, fingers crossed, all seems well again.

    You are most welcome and thank you too for understanding in this regards.

    Leave a comment:


  • Bud Boy
    replied
    Thanks very much for the update. Appreciated.

    Has been running a few hours now so, fingers crossed, all seems well again.

    Leave a comment:


  • Kieran
    replied
    Dear Customer.

    The file system issue has been sorted and all the sites are loading fine.
    We appreciate your patience and regret the inconvenience caused due to this issue.

    @Bud Boy:: Our L1 tech was waiting for an update and hence got delayed to reply you. The issue was critical as the /home partition had ext4 filesystem. We found that the server threw the file system error. This results in locking of file system and server being in accessible. This was being handled by one of our senior technician & that is the reason this delay. At times such critical issues takes time to detect.

    Leave a comment:


  • Bud Boy
    replied
    OK, but was there a need to delete my earlier post that it had failed again and the later post about the poor online chat support? No.
    Language and wording was perfectly acceptable and professional.
    Censoring such posts is very worrying...

    Please keep us updated.

    Leave a comment:


  • Kieran
    replied
    Dear Customer.

    We have found that the server is throwing the file system error and getting stuck due to ext4 file system. In order to resolve this issue, we have decided to change the file system on /home partition to ext3 system.

    As it needs to complete in live environment, we will have to sync the data onto some other server and mount it via NFS. We will post further updates here.

    Your patience and co-operation is much appreciated.

    Leave a comment:


  • Bud Boy
    replied
    ...and so much for support:

    Please wait for a site operator to respond.

    You are now chatting with...
    support: Hello and Welcome to Live Chat Support.

    support: How may I assist you today ?

    Bud: Hi support - All my sites in my reseller account are down again.

    Bud: mysite*.com

    support: Give me a moment please. I am looking into this.

    Bud: thanks

    (about 10 mins later)

    Bud: anything?

    support: Our senior admin is working on this issue.

    (about 5 mins later)

    Bud: I have to leave now - can you please email me the result of this?

    Bud: thank you

    support: You are welcome

    support: Are you still with me ?

    support: As you have not responded for the past 30 minutes, I am closing your chat

    Chat session has been terminated by the site operator.


    ...no answer and what happened to my email of this session?
    Thanks for nothing.

    - PS. All sites are still down -

    Leave a comment:


  • Bud Boy
    replied
    Gone again

    Leave a comment:


  • Bud Boy
    replied
    Thanks Kieran

    Occasional outages do happen but all my clients seemed to have noticed this morning! Hence the urgency!

    This has happened on more than one occasion today, hopefully it's sorted for good now...

    Leave a comment:


  • Kieran
    replied
    Originally posted by Bud Boy View Post
    Agusta keeps crashing this morning!

    Any ideas why?

    Is this going to be sorted ASAP?

    Hello.

    There was an issue with the file system on the /home partion. In order to resolve this, we had rebooted the server and then run FSCK.

    Now the server is online and all sites are loading fine. We appreciate your patience and apologize for the lack of notice.

    Leave a comment:


  • Bud Boy
    replied
    Still down

    Leave a comment:


  • Bud Boy
    started a topic Agusta Keeps Crashing

    Agusta Keeps Crashing

    Agusta keeps crashing this morning!

    Any ideas why?

    Is this going to be sorted ASAP?
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