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  • over 5 hours and waiting

    how can it take over 5 hours to migrate 2 sites from the same server with ukhost to another ukhost server

    and each time they reply to a ticket it's someone new

  • #2
    Could you please provide the ticket id for reference ?
    James Anderson
    eUKhost Ltd
    Skype - jameswebuk
    Email - james [@] eukhost.com

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    • #3
      Originally posted by triton1 View Post
      how can it take over 5 hours to migrate 2 sites from the same server with ukhost to another ukhost server

      and each time they reply to a ticket it's someone new
      Provide me the ticket ID & I shall have a look.
      Cristiano


      MSN :: cristiano @ eukhost.com
      Skype :: cristiano.dawson

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      • #4
        Hello,

        Please check the reply to the ticket BKA-155-86531.

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        • #5
          i checked the reply and i asked how many times do i have to confirm the migration, and confirm to do what has to be done to to get both sites back up

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          • #6
            usually you guys are on the ball but somebody dropped it this time Ticket ID: BKA-155-86531

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            • #7
              Hi.

              I have gone through your ticket BKA-155-86531 and found that there was
              confusion due to your migration request. You asked to migrate accounts from the cloud server to vps server but we didn't find any active VPS
              under the same hosting account.

              Our tech had replied your ticket with available information and asked your confirmation as the account is already present on the destination server. This confirmation process caused the delay in account migration.

              Now the migration process has been started. You will get an update in the same ticket once this is done.
              Regards,
              Kieran A.
              Cloud Administrator
              Skype :: Kieran.Alen | eUKhost

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              • #8
                I thought it was the l vps-02 i ordered that's the one I really wanted
                Thank you

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                • #9
                  Hi.

                  You are welcome

                  The accounts are migrated to reseller server and your ticket (BKA-155-86531) has been replied with detailed information.
                  Regards,
                  Kieran A.
                  Cloud Administrator
                  Skype :: Kieran.Alen | eUKhost

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                  • #10
                    Thank you Sir

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                    • #11
                      just one more question, the WHM supplied with the account really sucks I can't do anything on it and i have no cpanel for the other site

                      Comment


                      • #12
                        Originally posted by triton1 View Post
                        just one more question, the WHM supplied with the account really sucks I can't do anything on it and i have no cpanel for the other site
                        Hi there.. Required privileges assigned to your reseller account. Give it a try now
                        Cristiano


                        MSN :: cristiano @ eukhost.com
                        Skype :: cristiano.dawson

                        Comment


                        • #13
                          Thank you Very much, now it looks like a WHM lol

                          Comment


                          • #14
                            Originally posted by triton1 View Post
                            Thank you Very much, now it looks like a WHM lol
                            You are welcome ! Yes, it does..
                            Cristiano


                            MSN :: cristiano @ eukhost.com
                            Skype :: cristiano.dawson

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