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User IP Being Blocked from Website

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  • User IP Being Blocked from Website

    Hi,

    On my website, Visit Our Shops a fellow user is complaining of an inability to use the website under relatively ordinary conditions from multiple IPs and it appears that his IP is being blocked due to too many requests. Is there a way to check this or reduce the over-sensitivity of this blocking?

    I am having no problems, but he is having many issues from two IPs and multiple computers.

    Thanks,

  • #2
    Re: User IP Being Blocked from Website

    On our shared servers, we have implemented rules in firewall to avoid flooding from single IP address. I would request you to contact our helpdesk and provide us with the IP of the local machine from where your client is not not able to access your websites.
    This will help us to provide you with explanation on, why the IP is getting banned in firewall so frequently.

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