Notification of maintenance
Whilst I understand maintenance has to be undertaken from time-to-time, I would appreciate being told. As a reseller, my clients expect their sites to be up at various times of the day, some of them are sites with a global audience that have users 24/7.
Can you let me know if there is any mechanism in-place to allow me to plan when these periods of website unavailability are going to take place, so that I don't have to deal with a flood of emails querying outages?
For the record, over the last week I have recorded 6 hours where my sites have been unreachable on the web. This consisted of 4+ hours on Tuesday morning last week (between 3am and 7am), and over 2 hours this morning (between 2am and 5am). This works out at almost 4% downtime for that 7 day period, implying only a 96% uptime.
I fully understand that maintenance work must be done, and appreciate the efforts being done to undertake it during low traffic periods, but heads-up would still be appreciated. Without that, I can only assume the maintenance is unplanned, which doesn't leave a great impression.
Can you let me know if there is any mechanism in-place to allow me to plan when these periods of website unavailability are going to take place, so that I don't have to deal with a flood of emails querying outages?
For the record, over the last week I have recorded 6 hours where my sites have been unreachable on the web. This consisted of 4+ hours on Tuesday morning last week (between 3am and 7am), and over 2 hours this morning (between 2am and 5am). This works out at almost 4% downtime for that 7 day period, implying only a 96% uptime.
I fully understand that maintenance work must be done, and appreciate the efforts being done to undertake it during low traffic periods, but heads-up would still be appreciated. Without that, I can only assume the maintenance is unplanned, which doesn't leave a great impression.
Ryan
Comment