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SMTP problems on Iphone since migration

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  • SMTP problems on Iphone since migration

    One of my email address users is having problems with sending mail from her Iphone. This started at the weekend - could it be something to do with the Stockport server migration? She has reset the phone email settings according to the instructions on the webmail welcome page, but although she can receive mail she can't send it.The settings work perfectly well on her computer, it's just the Iphone that is unhappy. Any ideas as to how to fix this? I don't know anything about Iphones.

  • #2
    Hello Elvira,

    We have created a new support ticket to address this and shared all the steps to enable or re-enable SMTP Authentication on your device. The ticket ID for reference is ZHJ-709-21573.

    Please refer to the same and do let us know should you require further assistance on this.
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