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  • ejsolutions
    started a topic R!Soft CDP Services

    R!Soft CDP Services

    How many of you are using this actively? Do you check on the effectiveness and validity of your backups (snapshots) on a regular basis?

    Almost every fortnight, I need to get in touch with Live Chat about various issues: performance of the web interface, blocked by the firewall to access the interface, tasks hung in the queue, tasks cancelled due to "unclean shutdown", as well as some others that don't spring immediately to mind.

    The latest one was a hung Merge task, and slow interface response. I was told that there was nothing wrong!

    As I predicted, the short-lived wildcard SSL certificate has expired (four days ago!!!) and assuming the two CDP server that I use are a reflection on the rest, then NO CDP server has a valid SSL certificate installed, at this current time.

    I think that some serious thinking/action needs to be done on the monitoring of the backup servers/services.



    So who's going to start paying my Consultancy fees?
    Last edited by ejsolutions; 07-08-2013, 18:59. Reason: Sorry for typo in Title - can't edit it.

  • ejsolutions
    replied
    Re: R1Soft CDP Services

    R1soft CDP Backup Managers remain pitifully poor in performance, along with buggy software.
    Examples:
    r1softbackup2.specialservers.com - Time In Queue 2h 2m 40s
    r1softbackup3.specialservers.com -
    Replication Run Time 46m 4s (File Excludes 12s)
    Total Deltas 1.6 GB -> 1.5 GB (ratio 1:1)
    Average Throughput 604 KB/s

    (Thanks to Max T. for taking some time to look at this on Live Chat. Further investigation is to be carried out - allegedly.)

    Perhaps these should be renamed from specialservers.com to specialneedsservers.com
    Last edited by ejsolutions; 25-02-2014, 20:03.

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    Originally posted by Rock View Post
    Are you still getting these delays even now?
    Note the date of this post. Still an ongoing issue with the performance of the backup server(s).

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    Originally posted by Rock View Post
    Are you still getting these delays even now?
    This morning's Daily failed on R1Soft #2:
    Scheduled November 20, 2013 5:58:04 AM GMT
    Start Time November 20, 2013 7:37:21 AM GMT
    End Time November 20, 2013 7:37:39 AM GMT
    Run Time 17s
    Time In Queue 1h 39m 16s
    17 seconds runtime due to an hourly task running at the time (hardly surprising).

    EJ
    ejSolutions CDP Backup Monitoring Service

    Leave a comment:


  • Rock
    replied
    Re: R1Soft CDP Services

    Originally posted by ejsolutions View Post
    You appear to have missed the salient point: Time In Queue 48m 49s
    Are you still getting these delays even now?

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    Originally posted by Rock View Post
    We're glad to know that. Please report to us if you notice any anomaly & we too are monitoring the backup servers such that they function properly.
    You appear to have missed the salient point: Time In Queue 48m 49s

    Leave a comment:


  • Rock
    replied
    Re: R1Soft CDP Services

    We're glad to know that. Please report to us if you notice any anomaly & we too are monitoring the backup servers such that they function properly.

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    FYI, by pure chance, the Daily backup on r1softbackup2 ran today - it didn't overlap an Hourly Task on r1softbackup3.

    Scheduled November 17, 2013 5:58:07 AM GMT
    Start Time November 17, 2013 6:46:56 AM GMT
    End Time November 17, 2013 7:28:18 AM GMT
    Run Time 41m 21s
    Time In Queue 48m 49s
    Note length of time in queue, before the job ran.


    EJ
    ejSolutions CDP Backup Monitoring Service

    Leave a comment:


  • Rock
    replied
    Re: R1Soft CDP Services

    Originally posted by ejsolutions View Post
    Thanks. Actually, this morning's Report on hourly backups was 'clean' for the first time in ages. Daily failed but I haven't checked in detail, yet.
    You're welcome. We're still working on it & will update you about on any progress done, shortly.

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    Originally posted by Rock View Post
    ... I've asked one of our admins to check this for you & move your existing backup services to another server if that can help fix the ongoing issues..
    Thanks. Actually, this morning's Report on hourly backups was 'clean' for the first time in ages. Daily failed but I haven't checked in detail, yet.

    Leave a comment:


  • Rock
    replied
    Re: R1Soft CDP Services

    Hi EJ,

    I've asked one of our admins to check this for you & move your existing backup services to another server if that can help fix the ongoing issues.

    Your patience is appreciated in the meantime.

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    I ask very little of you (eUKHost) in terms of operational support for R1Soft. My concerns lie solely with the poorly performing/management of the CDP Manager servers. On numerous occasions it is only through my reporting that any action appears to happen. Having spent about an hour on Live Chat yesterday and not achieved one iota of improvement, I am not really motivated to report server issues to you.

    Anyone that may be considering your Remote Backup solution should be extremely cautious and definitely have their own alternative arrangements in place.


    Originally posted by Kieran View Post
    Now, your backup policies are working fine.
    R1Soft #3
    Replication Run Time 30m 13s (File Excludes 3m 59s)
    Total Deltas 176.3 MB -> 43.9 MB (ratio 4:1)
    Average Throughput 808 KB/s
    Though this does appear to be an anomaly, as others are taking about 10 minutes (approx. double of what they had been.)

    Disk Safe Verification
    Start Time November 13, 2013 12:04:03 AM GMT
    End Time November 13, 2013 1:22:19 AM GMT
    Run Time 1h 18m 16s
    Once again appears to be a one-off.

    At least I am now getting backups, after a number of DAYS without any (excepting my own extended 3-month offsite website backups).

    R1Soft #2 - a couple of example of which there are plenty!
    Scheduled November 13, 2013 5:58:01 AM GMT
    Start Time November 13, 2013 8:34:43 AM GMT
    End Time November 13, 2013 9:12:12 AM GMT
    Run Time 37m 29s
    Time In Queue 2h 36m 42s
    Scheduled November 12, 2013 10:52:43 PM GMT
    Start Time November 13, 2013 1:30:28 AM GMT
    End Time November 13, 2013 1:30:48 AM GMT
    Run Time 20s
    Time In Queue 2h 37m 44s
    The above Task couldn't complete due to a conflict with another Task. Hardly surprising when it had been in the Queue for so long and could've started at any moment.


    EJ
    ejSolutions CDP Backup Monitoring Service

    Leave a comment:


  • Kieran
    replied
    Re: R1Soft CDP Services

    Dear EJ !

    You can be sure that the backup provisioning and monitoring task is always taken seriously and we take appropriate
    action as soon as possible for such unexpected incidents. Although, we have 24/7 monitoring team which monitor and audit
    the backup servers and each user's policy, there is a limit in scope of support that we can provide to the end user regarding some case(s).

    So if you notice any issue with your backup policy or the CDP service then please report it to live chat support or
    open a support ticket, so that we can have a look as soon as possible.

    This time there was an issue with the hard drive which resulted in corruption of disk volume and hence the backup failed.
    We have replaced the disk and got everything working as it is. Now, your backup policies are working fine.

    Your patience and understanding is highly appreciated.

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    No hourly backups have been running since 10th Nov. 13:34, from r1softbackup3
    AFTER I had raised a Ticket for R1Soft Disc Safe Corruption [MON #RIB-168-39013], a status page miraculously appeared stating RAID degraded on backup server r1softbackup3! (11/11/2013 At 9:16 AM)
    Degraded? My Disc Safe has gone/has wrong permissions/is not attached - that's more than just performance degradation!
    RAID == data does not go offline.
    Once again it was down to ejSolutions CDP Backup Monitoring Service to report an issue.

    Look at the time of this posting, I have still no word on if I have ANY hourly backups (plus a daily one). Looking at the R1Soft console, I can see that the situation hasn't changed since yesterday:
    Failed to find disk cache entry for '/backup5/EUK-xxxxx/a90653db-dccd-409f-9axx-357d16axxxxxx'
    Cannot open disk safe at /backup5/EUK-xxxxx/a90653db-dccd-409f-9axx-357d16xxxxxx because the path does not exist
    Thank goodness for having a split Backup Manager! At least I have SOME backups, that I pay for.
    [Note: I also take/store my own offsite backups of major websites - just as well.]
    Who said business continuity? (Rhetorical.)


    Please take backup provision much more seriously; backups appear to be insignificant until you need them the most.


    EJ

    Leave a comment:


  • ejsolutions
    replied
    Re: R1Soft CDP Services

    To steal a word..
    Furthermore, I also run a CDP Server across The Pond, whose source VM is a rubbishy wee Xen Cloud VPS, with a minimal specification (has an effect on Agent performance). Typical figures are shown below - note the amount of time taken, the quantity of data and the throughput.

    Replication Run Time 26m 19s (File Excludes 4m 49s)
    Total Deltas 3.6 GB -> 3.5 GB (ratio 1:1)
    Average Throughput 2.9 MB/s
    The source data is actually heavily compressed already, hence the 1:1 ratio, which slows down the apparent throughput.

    Leave a comment:

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