this just makes no sense to me

[triton1]

what is the difference between filling out a ticket for support and going to live chat.

Ticket ID: JJI-691-86344 with this, me going to live chat isn't going to get this problem resolved when I have to keep repeating the problem even on a ticket

[Stan]

Re: this just makes no sense to me

Hello Joe,

The difference it makes is the real time logs monitoring. The reason our support team has been repeatedly asking you to initiate a live chat is because they intend to understand the exact error you are facing so that it can be replicated. It was asked inorder to investigate the root cause of the issue.

A clear explanation for asking you to come over live chat was provided by Nelson yesterday which I'm quoting it here :

Hello Joe,

Thank you for updating the ticket. Can you please provide us the steps to replicate the issue so that we can investigate further on your issue. You can also contact us on live chat so that we can check the live logs and assist you better way.

Thank you.

Regards,
Nelson S.
Technical Support Department

It was with a sheer intention of helping you and not to cause any inconvenience, let me assure you that.

This was about the reason behind asking you to initiate a live chat. Now, about the issue with uploading .rar or .zip files. Based on my experience, the error isn't generated due to any issue with the server, but vBulletin. And the 'admin' which is being referred in the error statement isn't the server admin BUT the vBulletin admin. And fyi. we do not support any third party software, but we intend to go a step ahead and get to the root cause of it, which'd help us resolve the issue for you and ALSO ensure that it doesn't regenerate in the future.

I humbly request you to please co-operate with us and initiate a live chat with our technical support department. This should help us help you fix the problem.

Thank you.
Stan

[triton1]

Re: this just makes no sense to me

i can see where that would work in some cases.You want to replicate the issue. but seeing as i can't upload the file that's showing the problem in live chat, I don't think it would work in this instance. And it's funny how every other time there was a problem with 3rd party software it was always please fill out a support ticket for this issue. So now maybe you'll see why This makes no sense to me. It seems like the customer is always wrong anymore.

[Ben Stones]

Re: this just makes no sense to me

Hi Joe,

I have looked through your ticket and I can understand why you are getting frustrated. When you try and upload .zip or .rar files, how big are the files?

Kind regards,

Ben Stones

[triton1]

Re: this just makes no sense to me

thanks Ben it's 22.3 MB but I think I found the problem it's to large a chunk for the database, so I'm setting up attachments to go to the file system. On another note congratz to the boys and girls the migration went very smooth.

[Rock]

Re: this just makes no sense to me

thanks Ben it's 22.3 MB but I think I found the problem it's to large a chunk for the database, so I'm setting up attachments to go to the file system. On another note congratz to the boys and girls the migration went very smooth.

Thanks for confirming about the fixture, Joe

[Ben Stones]

Re: this just makes no sense to me

thanks Ben it's 22.3 MB but I think I found the problem it's to large a chunk for the database, so I'm setting up attachments to go to the file system. On another note congratz to the boys and girls the migration went very smooth.

I suspected it might be the size of the attachments that were the cause of the problems. Glad to hear it is resolved now .