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Cloud issues - 2 cloud servers down today

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  • Cloud issues - 2 cloud servers down today

    Has anyone had any issues today? Are some upgrades being performed on the servers?

    I have had 2 servers down. 1 of them has been down for 4 hours now and just had this from EUK so i am really concerned as my customers are complaining in their droves

    Reeve: I have checked and found that there is some routing issues with this IP :

    Reeve: So, shall I assign a new IP as replacement for that IP ?

  • #2
    Cloud Server back up

    After 3.5 hours downtime the cloud server is back up and running.

    However, the only reason I have from EUK is:

    "I have just got the update from network engineers that it was IP routing problem. may be it was switched to different vlan."

    Thanks for fixing the problem but I cannot afford to have every website on the server down for that period of time.

    Comment


    • #3
      Hello Richard,

      Apologies for your problems. This was caused by human error on our part when a technician mistakenly migrated your IPs away from your VM.

      I have added you a months credit for both your VMs.

      Apologies again.

      Comment


      • #4
        Hello John,

        Really appreciate you taking the time to get back to me. We've had a great experience with EUK and with the cloud servers from day 1 so this was just a minor blip that happens.

        Thanks for the credit.

        Comment


        • #5
          Originally posted by buffalo View Post
          Hello John,

          Really appreciate you taking the time to get back to me. We've had a great experience with EUK and with the cloud servers from day 1 so this was just a minor blip that happens.

          Thanks for the credit.
          Our customers are very precious to us (channeling Gollum).

          Thanks for your understanding!

          Comment

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