Cloud issues - 2 cloud servers down today

[buffalo]

Has anyone had any issues today? Are some upgrades being performed on the servers?

I have had 2 servers down. 1 of them has been down for 4 hours now and just had this from EUK so i am really concerned as my customers are complaining in their droves

Reeve: I have checked and found that there is some routing issues with this IP :

Reeve: So, shall I assign a new IP as replacement for that IP ?

[buffalo]

Cloud Server back up

After 3.5 hours downtime the cloud server is back up and running.

However, the only reason I have from EUK is:

"I have just got the update from network engineers that it was IP routing problem. may be it was switched to different vlan."

Thanks for fixing the problem but I cannot afford to have every website on the server down for that period of time.

[John]

Hello Richard,

Apologies for your problems. This was caused by human error on our part when a technician mistakenly migrated your IPs away from your VM.

I have added you a months credit for both your VMs.

Apologies again.

[buffalo]

Hello John,

Really appreciate you taking the time to get back to me. We've had a great experience with EUK and with the cloud servers from day 1 so this was just a minor blip that happens.

Thanks for the credit.

[John]

Hello John,

Really appreciate you taking the time to get back to me. We've had a great experience with EUK and with the cloud servers from day 1 so this was just a minor blip that happens.

Thanks for the credit.

Our customers are very precious to us (channeling Gollum).

Thanks for your understanding!