High server load

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    #46
    Re: High server load

    ..also KHX-663-24654

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      #47
      Re: High server load

      Originally posted by Ryan View Post
      I'd request you to share the ongoing ticket IDs so I can escalate them to one of our senior techs for a thorough check.
      Can you give me an update?

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        #48
        Re: High server load

        The issue is being investigated even as I write this. We shall soon update you via one of the ongoing tickets or by responding here as soon as the investigation is complete.
        eUKhost Ltd.
        Part of the Hyperslice Group

        Email: [email protected]
        Phone: 0800 862 0380
        Website: www.eukhost.com
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          #49
          Re: High server load

          One of the servers seemed to be running short of resources while the other server has been experiencing very high load. We have shared an update over ticket XNI-496-57631 along with logs. The high load server is under monitoring now to see if the same issue recurs.
          eUKhost Ltd.
          Part of the Hyperslice Group

          Email: [email protected]
          Phone: 0800 862 0380
          Website: www.eukhost.com
          Follow eUKhost on Twitter || Join eUKhost Community on Facebook

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            #50
            Re: High server load

            Originally posted by Ryan View Post
            One of the servers seemed to be running short of resources while the other server has been experiencing very high load. We have shared an update over ticket XNI-496-57631 along with logs. The high load server is under monitoring now to see if the same issue recurs.
            That is correct, but why the high load? When support were monitoring yesterday, they stopped httpd process but the load continued.

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              #51
              Re: High server load

              The monitoring has been enabled to find the cause of this. If the load on server happens to spike again, the monitoring system will send out an instant alert to our techs and by examining the pattern then and the logs generated, they would hopefully be able to identify the cause.
              eUKhost Ltd.
              Part of the Hyperslice Group

              Email: [email protected]
              Phone: 0800 862 0380
              Website: www.eukhost.com
              Follow eUKhost on Twitter || Join eUKhost Community on Facebook

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                #52
                Re: High server load

                Originally posted by Ryan View Post
                The monitoring has been enabled to find the cause of this. If the load on server happens to spike again, the monitoring system will send out an instant alert to our techs and by examining the pattern then and the logs generated, they would hopefully be able to identify the cause.
                It keeps crashing - can you see what the problem is yet?

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                  #53
                  Re: High server load

                  I am getting this investigated again. Will share an update shortly.
                  eUKhost Ltd.
                  Part of the Hyperslice Group

                  Email: ryan.[email protected]
                  Phone: 0800 862 0380
                  Website: www.eukhost.com
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                    #54
                    Re: High server load

                    There was a slight network problem on 2nd April due to which some services were temporarily unavailable. I suspect the latest instance could have been due to the same network issue. Could you please confirm whether the server has experienced any issues since later half of 2nd April?
                    eUKhost Ltd.
                    Part of the Hyperslice Group

                    Email: [email protected]
                    Phone: 0800 862 0380
                    Website: www.eukhost.com
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