Can someone please help an old-timer with a simple but serious problem ?
I've been using Hotmail trouble-free for some years, but last week I was asked for password (I usually go straight in without any security) and it refused the "normal" password which I have used . When I try the option of re-setting it, I am told that the replacement password will be sent to .... my email address - which of course I cannot access !
An alternative re-set procedure exists, and asks a "secret question" (one only) but my answer to that is also being rejected.
Having read the "Help Central" pages, I opted for a password to be sent to a different address (in fact, the one which is sending this message), but in 5 days nothing has been sent via this rescue-line.
I also filled in an e-mail message box making the same request : no result.
It seems I have lost Windows ID and can't find a way to replace it ; and of course have no access to all my recent mail which needs attention.
Could anyone please advise - is there a Windows phone number anywhere, to apply for unblocking ? I know security is important, but are other people experiencing similar problems ?
Many thanks for any help offered.
Rob
I've been using Hotmail trouble-free for some years, but last week I was asked for password (I usually go straight in without any security) and it refused the "normal" password which I have used . When I try the option of re-setting it, I am told that the replacement password will be sent to .... my email address - which of course I cannot access !
An alternative re-set procedure exists, and asks a "secret question" (one only) but my answer to that is also being rejected.
Having read the "Help Central" pages, I opted for a password to be sent to a different address (in fact, the one which is sending this message), but in 5 days nothing has been sent via this rescue-line.
I also filled in an e-mail message box making the same request : no result.
It seems I have lost Windows ID and can't find a way to replace it ; and of course have no access to all my recent mail which needs attention.
Could anyone please advise - is there a Windows phone number anywhere, to apply for unblocking ? I know security is important, but are other people experiencing similar problems ?
Many thanks for any help offered.
Rob
Rock
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