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  • Plesk Error : The user account was not found

    Hi,

    Applies to : Windows Plesk 10.x And Plesk 11.x

    You might receive the below error when you try to change the email account password from a subscription :

    Error: The user account was not found. This could happen if the user account was removed by someone else while you were changing its settings.
    This happen if you upgrade from older version Plesk. Plesk upgrade create one user for every mail account, but if you change the subscription this is not inheriting the users. And the problem... if one mail account have an user associated cannot change password.

    Solution :

    You need to execute the below query in the Plesk MySQL database :

    UPDATE smb_users SET ownerId=(SELECT id FROM clients WHERE login='example.com') WHERE email like '%example.com';

    Replace "example.com" with the specific domain you're trying to fix. If your 10.x subscriptions are not tied to a single owner, you'll need to dig through and tie the correct id from the clients table.
    This works perfectly, all email accounts now properly show up under their client and can have their password changed through Plesk.
    "It Takes 20 Years To Build A Reputation And Five Minutes To Ruin It. If You Think About That, You'll Do Things Differently. "

  • #2
    Re: Plesk Error : The user account was not found

    Hello,

    Thank you for Sharing.




    Regards,
    Arnold.
    EUK Support.

    Comment


    • #3
      Re: Plesk Error : The user account was not found

      Hello PMagic,

      Thank you for sharing such wonderful information.

      Regards,
      Tigers

      Comment


      • #4
        Re: Plesk Error : The user account was not found

        Thank you pmagic for sharing the great info..! Really helps...!
        Taking over the rest..!

        Comment


        • #5
          Re: Plesk Error : The user account was not found

          Nice share PMagic....Keep it up..!!!!!!!!

          Comment


          • #6
            Re: Plesk Error : The user account was not found

            Awesome share PMagic.. it'd definitely help someone or the other in trouble!
            Rock _a.k.a._ Jack Daniel

            Follow eUKhost on Twitter || Join eUKhost Community on Facebook

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