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Plesk Error : The user account was not found

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  • Rock
    replied
    Re: Plesk Error : The user account was not found

    Awesome share PMagic.. it'd definitely help someone or the other in trouble!

    Leave a comment:


  • Shane P
    replied
    Re: Plesk Error : The user account was not found

    Nice share PMagic....Keep it up..!!!!!!!!

    Leave a comment:


  • noobdroid
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    Re: Plesk Error : The user account was not found

    Thank you pmagic for sharing the great info..! Really helps...!

    Leave a comment:


  • Win_Tiger
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    Re: Plesk Error : The user account was not found

    Hello PMagic,

    Thank you for sharing such wonderful information.

    Regards,
    Tigers

    Leave a comment:


  • Arnold
    replied
    Re: Plesk Error : The user account was not found

    Hello,

    Thank you for Sharing.




    Regards,
    Arnold.
    EUK Support.

    Leave a comment:


  • PMagic
    started a topic Plesk Error : The user account was not found

    Plesk Error : The user account was not found

    Hi,

    Applies to : Windows Plesk 10.x And Plesk 11.x

    You might receive the below error when you try to change the email account password from a subscription :

    Error: The user account was not found. This could happen if the user account was removed by someone else while you were changing its settings.
    This happen if you upgrade from older version Plesk. Plesk upgrade create one user for every mail account, but if you change the subscription this is not inheriting the users. And the problem... if one mail account have an user associated cannot change password.

    Solution :

    You need to execute the below query in the Plesk MySQL database :

    UPDATE smb_users SET ownerId=(SELECT id FROM clients WHERE login='example.com') WHERE email like '%example.com';

    Replace "example.com" with the specific domain you're trying to fix. If your 10.x subscriptions are not tied to a single owner, you'll need to dig through and tie the correct id from the clients table.
    This works perfectly, all email accounts now properly show up under their client and can have their password changed through Plesk.
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