Windows 2008 VPS Server

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    Windows 2008 VPS Server

    Hello,

    I have a Windows 2008 VPS and I am having issues where the server will occasionally crash, not enabling me to RDP in and restart it. To resolve the issue I have to contact you to restart it

    When this happens your online chat support team think itís to do with my site maxing out the available RAM. I find this hard to believe for 2 reasons.

    1. I have never seen in task manager -> Process, the w3wp.exe taking more than 50,000 k. My VPS has 640MB of available ram.
    2. When the server crashed I cannot even ping it, itís always 100% loss.

    I have checked the event viewer and around the time the server crashed I get this error

    ďFaulting application w3wp.exe, version 7.0.6001.18000, time stamp 0x47919413, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000374, fault offset 0x000b015d, process id 0xce0, application start time 0x01cb36db93dc57e0.Ē Ė the Event ID is always 1000

    I donít know if this is the cause of the error.

    So my questions are...

    1. Would the serverís RAM being maxed out cause a crash where i could not ping or RDP in ?
    2. Is the error above a probable cause of the issue im having.
    3. Can anyone suggest a log I can view that will provide me information in regard to this issue.

    As a temporary measure im thinking of adding a task to that event, with ID 1000 so when it occurs it will restart the server. Is this recommended ??

    Please help


    #2
    Hi Jonathan, this is being looked into right now & we'll get back to you ASAP. Also, please let us know if you have any ticket open in reference to this issue.
    Rock _a.k.a._ Jack Daniel

    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

    Comment


      #3
      Hi Rock,

      thanks for your post.

      i dont have any open tickets open as of yet, shall i create one ?

      Comment


        #4
        Hello Jonathan,

        We have generated a support ticket in your behalf with ID : AHV-28016-880.
        Please reply the ticket with the relevant information, so that we check the issue further.
        Best Regards,
        Philip S.
        Level II - System Administrator.
        http://www.eukhost.com

        Comment


          #5
          Ok i have updated the ticket with the information you needed. Once we come to a conclusion in regard to this issue, ill post it on this thread for any other EUKHost user with the same problem

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