Announcement

Collapse
No announcement yet.

VLite Server Unavalable for 12 hours now

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • VLite Server Unavalable for 12 hours now

    Apparently a Dell Server has failed.

    Very disappointed that apparently there is no Fault Tolerance or Redundancy in place to cater for this scenario.

    Come on guys - get it fixed !

  • #2
    Re: VLite Server Unavalable for 12 hours now

    The issue with this particular VPS node is RAID Controller not detecting disks. We have checked the server physically and there are no errors displayed (front server console). As a result we have had to escalate this issue to Dell support engineers. We are awaiting an update from them after their investigation is complete.

    We apologise for all the inconvenience this has caused. We will keep this post updated with further information on this issue.

    You can also follow our status page for updates at RSEUKVLITE06 raid controller issue - euk-status.com
    Wordpress Hosting - Your Adventure, Your Story!
    Website Security Bundle - Great Value Security Solutions in value-for-money package!
    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

    Comment


    • #3
      Re: VLite Server Unavalable for 12 hours now

      Thanks for the update.

      The Server has been down for many hours.

      This is well outside the "99.95% Uptime SLA" you advertise for this service.

      Comment


      • #4
        Re: VLite Server Unavalable for 12 hours now

        Thank you for your understanding. The main node is back online and file system check is also completed. All the affected virtual servers are online now with all data intact.

        We do understand that the outage lasted for many hours however the troubleshooting done by our tech team followed by escalation to Dell engineers eventually took more time than anticipated. Our priority was to bring back all affected virtual servers online asap and without any data loss.

        We apologise for all inconvenience. If any of the affected clients are still facing any issues with their server, please feel free get in touch with our support team.
        Wordpress Hosting - Your Adventure, Your Story!
        Website Security Bundle - Great Value Security Solutions in value-for-money package!
        Follow eUKhost on Twitter || Join eUKhost Community on Facebook

        Comment


        • #5
          Re: VLite Server Unavalable for 12 hours now

          Thank you.
          Server is back up after being down for 14-15 hours.

          SLA says 4 or 5 hours max.
          What happens if you don't meet your SLA promises ?

          Do clients get compensated?
          We've suffered a significant loss.

          Comment


          • #6
            Re: VLite Server Unavalable for 12 hours now

            Originally posted by WorrHelliedClient View Post
            Thank you.
            Server is back up after being down for 14-15 hours.

            SLA says 4 or 5 hours max.
            What happens if you don't meet your SLA promises ?

            Do clients get compensated?
            We've suffered a significant loss.
            Hi,

            Yes, we'll be compensating customers who suffered in this unexpected service outage in accordance with our Service Level Agreement. You can submit your SLA claim by submitting a ticket to our Feedback Department.
            Rock _a.k.a._ Jack Daniel

            Follow eUKhost on Twitter || Join eUKhost Community on Facebook

            Comment

            Working...
            X