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What does the Uptime Guarantee Mean?

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  • What does the Uptime Guarantee Mean?

    Hi,

    The Windows Reseller Hosting guarantees 99.95% Uptime but what does this actually mean?

    Over what time period does this cover (a day, a week, etc) and if the guarantee is broken can a refund or part refund be obtained?

    Cheers,
    Stephen

  • #2
    Originally posted by slrweb View Post
    Hi,

    The Windows Reseller Hosting guarantees 99.95% Uptime but what does this actually mean?

    Over what time period does this cover (a day, a week, etc) and if the guarantee is broken can a refund or part refund be obtained?

    Cheers,
    Stephen
    Hi Stephen,

    You can find more info here :

    http://www.eukhost.com/terms.php
    http://www.eukhost.com/sla.php

    Or you can contact our billing dept for further assistance.
    Rock _a.k.a._ Jack Daniel

    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

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    • #3
      Guessing it's a glitch with your website redesign, but your SLA page doesn't display at all well in IE8 - all of the text gets scrunched up into a two-character wide coluimn to the right of the Service Level Agreement banner.

      Comment


      • #4
        Thanks for the Information

        Issue is now Fixed

        Originally posted by ytfcbadger View Post
        Guessing it's a glitch with your website redesign, but your SLA page doesn't display at all well in IE8 - all of the text gets scrunched up into a two-character wide coluimn to the right of the Service Level Agreement banner.
        || ||
        Toll Free : 0808 262 0255

        __________________________________________________

        Please email vish[at]eukhost.com if you have any questions or need my assistance

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        • #5
          The uptime guarantee is the guarantee for reimbursement in the event that the promised uptime of the server does not reach the predefined percentage within a specific time frame. Usually uptime guarantee is given on a monthly basis. The websites that offer a 99.9% uptime guarantee provide a guarantee to the clients that the client's website will operate problem free for the respective period of time.

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