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  • Internal Server Error (500)

    Hi guys,

    My wifes web site hosting (www.daisy-doodles.co.uk) has gone down with the following:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.


    --------------------------------------------------------------------------------

    Apache/2.2.8 (Unix) mod_ssl/2.2.8 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.daisy-doodles.co.uk Port 80


    Anyhelp on what could be the problem?

    Regards

    Daz

  • #2
    Due to the apache update, mod_security can no longer be disabled from .htaccess. You need to remove the mod_security entry from your .htaccess file, and then request the support team to disable mod_security on your account.

    Comment


    • #3
      If you're not sure how to do this, pop onto livechat or open a ticket and they'll sort it all for you.
      Jonathan Crass
      Joint Partner in Checker Design
      Joint Partner in Jst Hosting



      Comment


      • #4
        Topic Sticked

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        • #5
          Shouldn't that be stuck?
          Jonathan Crass
          Joint Partner in Checker Design
          Joint Partner in Jst Hosting



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          • #6
            Just to let you all know, problem sorted!!

            Spoke to Rick from support and he did a script update in .htaccess and now web site hosting is back up and running!!

            Regards

            Daz

            Comment


            • #7
              Hello,

              Please check your apache error log to find the exact reson of this error. Please get back with the logfile entries then we can help you more in this case.

              Comment


              • #8
                Hi ,check your Apache errors.

                Comment


                • #9
                  Why i can keep this error ? Internal Server Error The dedicated servers encountered an internal error or misconfiguratio?
                  Last edited by Catherine; 19-12-2009, 19:05. Reason: Posting direct links within the forum post is not allowed

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                  • #10
                    hey guys,

                    The Web server (running the Web Site) encountered an unexpected condition that prevented it from fulfilling the request by the client (e.g. your Web browser or our Check Up Down robot) for access to the requested URL.

                    This is a 'catch-all' error generated by the Web server. Basically something has gone wrong, but the server can not be more specific about the error condition in its response to the client. In addition to the 500 error notified back to the client, the Web server should generate some kind of internal error log which gives more details of what went wrong. It is up to the operators of the Web server site to locate and analyse these logs.

                    1. 500 errors in the HTTP cycle

                    Any client (e.g. your Web browser or our Check Up Down robot) goes through the following cycle when it communicates with the Web server:

                    Obtain an IP address from the IP name of the site (the site URL without the leading 'http://'). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs).
                    Open an IP socket connection to that IP address.
                    Write an HTTP data stream through that socket.
                    Receive an HTTP data stream back from the Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and other useful information.

                    This error occurs in the final step above when the client receives an HTTP status code that it recognises as '500'.

                    2. Fixing 500 errors - general

                    This error can only be resolved by fixes to the Web server software. It is not a client-side problem. It is up to the operators of the Web server site to locate and analyse the logs which should give further information about the error.

                    3. Fixing 500 errors - CheckUpDown

                    Please contact us (email preferred) whenever you encounter 500 errors on your CheckUpDown account. We then have to liaise with your ISP and the vendor of the Web server software so they can trace the exact reason for the error. Correcting the error may require recoding program logic for the Web server software, which could take some time.



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                    Best luck.

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                    • #11
                      Tell your host he's full of it. Running code rarely throws a 500 error, 500 error is a webserver error. Bad .htaccess or server misconfiguration can do that, php code doesn't generally do that.

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                      • #12
                        Tell your host he's full of it. Running code rarely throws a 500 error, 500 error is a webserver error. Bad .htaccess or server misconfiguration can do that, php code doesn't generally do that.

                        [Links Removed]
                        Last edited by Stan; 09-11-2011, 03:56. Reason: Links Removed

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                        • #13
                          .htaccess

                          .htaccess problem. Reset the file or remove it, see if that sorts it.

                          Neal

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                          • #14
                            Re: .htaccess

                            500 server error comes due to few reason:
                            First, you might had set the file permission incorrectly, this is a very common issue in PHP sites or there must be some coding error in .htaccess file.

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                            • #15
                              Re: .htaccess

                              Now out of these various status codes, the 5XX are the codes related to the server error. These codes indicate that the server failed to process the request completely because server encountered an error.

                              The Internal Server Error 500 is a very general HTTP status code. 500 error means somthing has gone wrong on the website and webserver is unable to specify what exactly, thus failing in fulfilling the request made by the client. This error is not at all related to client and the fault is in webpage/website requested that resides on server.

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