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eMail SSL Connection Error Message

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  • eMail SSL Connection Error Message


    I have configured my email client (Outlook Express) to use an SSL connection to connect to my email. However whenever I connect I get the following error.

    "The server you are connected to is using a security certificate that could not be verified.
    A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
    Do you want to continue using this server?"

    I get a similar error using Outlook 2007 on a seperate computer.

    Anybody know why I get the message and what I can do to rectify the error?

    Thanks in advance


  • #2
    Hi Jeff,

    Click on 'Yes' to bypass the message every time it appears & continue using the mail server to download your email.

    Or follow the instructions below to install the server's cPanel certificate into your local machine's trusted certificate repository & then forget about the problem... :smile:

    Open cPanel control panel login page using the secure link ( https://domain.com:2083 ), an SSL security warning window will popup.
    Click on "View Certificate" & then click "Install certificate".. You may need to remove any previously installed SSL certificates for the same web site hosting before you install.

    Here are the steps to remove any previously installed certificates:

    Internet Explorer:
    1) In IE, choose Tools, then Internet Options, Select the Content tab, & then click Certificates.
    2) Select the tab labeled Others & remove the corresponding entries.

    Mozilla Firefox:
    Launch the browser, click Tools navigate through Options, Advanced, Encryption, View Certificates, Web sites. Delete the existing corresponding entries..

    If you are using Netscape or Opera, you must switch to Internet Explorer before following the instructions above to install the certificate.
    If you don't, you will continue to get the warning message in the email client.

    You won’t be prompted with the warning message from appearing again in the email client.. Let us know if you still want any further assistance with this..
    Rock _a.k.a._ Jack Daniel

    Follow eUKhost on Twitter || Join eUKhost Community on Facebook


    • #3
      Just to point out what's going on here. You're using the shared SSL for the server which isn't signed by a trusted authority, hence the error. It's nothing to be worried about but if you do what's been said above, you won't receive the error any more.
      Jonathan Crass
      Joint Partner in Checker Design
      Joint Partner in Jst Hosting