Sales FAQ

Are your servers PCI compliant?

PCI compliance has specific security requirements which must be met, all our VPS, Cloud servers and dedicated servers are all PCI compliant capable, what this means is that upon request we will perform the configuration changes required to pass PCI compliance. These requirements vary depending on the level of PCI compliance required however the majority …

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What is Domain ID Protection?

Domain ID protection (also known as whois privacy) cloaks your personal or company details from the publicly accessible whois database. When you registered a domain you are required to provide accurate contact details which must be verified, these contact detail are then stored in a publicly accessible database called the ‘whois database’. Unfortunately hackers, spammers …

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Switching hosts? Things to do!

Wish to switch your hosting service? Here are certain steps which you need to follow in order to successfully transfer the website from one hosting provider to another without any issues. Things to do: 1. Before you have signed up with another host and your data has been successfully transferred you should not cancel your …

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Do you offer 24×7 technical support? What are the business hours of your support department?

  Yes, we offer 24×7 technical support on every web hosting package, including our eUK Shared Web Hosting packages. Our offices operates 24 hours a day, 7 days a day week (including bank and national holidays, including Christmas day). What about technical support for Dedicated Hosting customers? Our senior administrators, alongside our Level I and …

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Does your Reseller Hosting packages permit overselling?

To ensure all of our Reseller Hosting customers have a fast and reliable hosting service, we do not allow overselling on our Reseller Hosting packages. If you require overselling or if your requirements are outstretching what a shared hosting environment can offer, please consider our eUK VPS Hosting or eUK Cloud Hosting services. Our VPS …

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