Sales FAQ

What is Domain ID Protection?

Domain ID protection (also known as whois privacy) cloaks your personal or company details from the publicly accessible whois database. When you registered a domain you are required to provide accurate contact details which must be verified, these contact detail are then stored in a publicly accessible database called the ‘whois database’. Unfortunately hackers, spammers …

What is Domain ID Protection? Read More »

What is the PCI compliance status of eukhost’s servers?

PCI compliance has specific security requirements which must be met, all our VPS, Cloud servers and dedicated servers are all PCI compliant capable, what this means is that upon request we will perform the configuration changes required to pass PCI compliance. These requirements vary depending on the level of PCI compliance required however the majority …

What is the PCI compliance status of eukhost’s servers? Read More »

How to switch hosting services

Wish to switch your hosting service? Here are certain steps which you need to follow to successfully transfer the website from one hosting provider to another without any issues. Things to do: 1. Before you have signed up with another host and your data has been successfully transferred you should not cancel your current hosting …

How to switch hosting services Read More »

Can a Dedicated IP be purchased with Shared Hosting?

Yes, you can order a Dedicated IP if you have eukhost’s Shared Hosting or Reseller Hosting with us if necessary. While we provide 2 IPs with VPS Hosting and Dedicated Server Hosting; with shared hosting, you share the server IP. In most cases, this is sufficient; but if you are installing and using an SSL …

Can a Dedicated IP be purchased with Shared Hosting? Read More »

Do you offer 24×7 technical support? What are the business hours of your support department?

  Yes, we offer 24×7 technical support on every web hosting package, including our eUK Shared Web Hosting packages. Our offices operates 24 hours a day, 7 days a day week (including bank and national holidays, including Christmas day). What about technical support for Dedicated Hosting customers? Our senior administrators, alongside our Level I and …

Do you offer 24×7 technical support? What are the business hours of your support department? Read More »

Does your Reseller Hosting packages permit overselling?

We do not allow overselling on our Reseller Hosting packages to ensure all our Reseller Hosting customers have a fast and reliable hosting service. If you require overselling or if your requirements are outstretching what a shared hosting environment can offer, please consider our eukhost VPS Hosting or UK Cloud Hosting services. Our VPS Hosting …

Does your Reseller Hosting packages permit overselling? Read More »

Does eukhost Dedicated Server Hosting provide managed services

Yes. Our eukhost Dedicated Servers are fully managed, which means you can contact us at any time of the day or night for our senior administrators to install any necessary software and services for your Dedicated Server. Our senior technical department operates 24 hours a day, as do our other technical support departments to ensure …

Does eukhost Dedicated Server Hosting provide managed services Read More »