How to restore data and backups of a website?

Q. What if all my data is lost and I don’t have any backup, how can you help me to restore the lost data of my website? Ans. We maintain daily backups of all databases and weekly full backups of all files and other data in case of shared hosting and reseller hosting servers. In […]

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Can I upgrade my web hosting services at any time?

Q. Can I upgrade my hosting service at any time? Ans. Yes, you can upgrade/downgrade any eUKhost hosting service any time you wish to. In case of an upgrade, you will only need to pay the price difference between your existing hosting service and the hosting service you wish to upgrade to. If you wish […]

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IMAP4 access to e-mail

Q. Do you provide IMAP4 access to e-mail? Ans. We do provide IMAP4 access to e-mail. IMAP4 stands for Internet Message Access Protocol version 4. IMAP is a much more advanced protocol that allows you to see all your folders and quickly view subjects and message bodies of emails. You can delay downloading of larger […]

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Do you support SSL e-mail logins?

Q. Do you support SSL e-mail logins? Ans. Yes, we do support SSL e-mail logins. All of your email messages from your computer to our email server will be encrypted when you read, download, and send email messages. It provides security to our email server and to email account holders on that server.

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Nameservers change to use your services?

Q. Do I have to change my NameServers to use your services? Ans. You are not required to change the nameservers on your domain name to use our services, but we highly recommend doing so. If you don’t wish to change your nameservers, you can obtain the IP addresses for your servers and enter them […]

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Limitations on file attachments

Q. Are there any limitations on the size of file attachments? Ans. Yes, there are limitations on file attachments in terms of its size. The maximum file size of any attachment should not exceed 50 MB. Attachments of 50 MB can be sent using webmail. You can send attachment of 50 MB from outlook or […]

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Email service compatible with Outlook Express?

Q. Is the email service provided by you compatible with Outlook Express? Ans :- Yes, our email service is completely compatible with Outlook Express. Your email addresses will work with Outlook Express or with any POP3 / IMAP email client. Your email addresses can also be easily accessed on the web from any computer using […]

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Do I have to have a domain to use your services?

Q. Do I need to have a domain name to use your services? Ans. We currently do require you to have a domain name to use our Shared Hosting and Reseller Hosting services. If you do not have a domain name, we can help you to find a domain name and register it for you if it is […]

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Alternate SMTP port

Q: A lot of our licensees use MS Outlook as their mail client, but unfortunately their ISP is AOL. And as you probably know AOL blocks port 25 SMTP to remote providers. I was wondering would it be possible for you to provide us with an alternate SMTP port, like port 587? Or, do you […]

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How do I get charged for upgrading a plan?

Q. If I wish to upgrade my existing plan would the years’ payment start again or would you calculate the difference based on the time passed already? Ans. The current hosting plan can be upgraded as and when a customer wants to. In case of upgrading from a shared hosting plan to a higher shared […]

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