Sales FAQ

Do you offer 24×7 technical support? What are the business hours of your support department?

  Yes, we offer 24×7 technical support on every web hosting package, including our eUK Shared Web Hosting packages. Our offices operates 24 hours a day, 7 days a day week (including bank and national holidays, including Christmas day). What about technical support for Dedicated Hosting customers? Our senior administrators, alongside our Level I and …

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Does your Reseller Hosting packages permit overselling?

To ensure all of our Reseller Hosting customers have a fast and reliable hosting service, we do not allow overselling on our Reseller Hosting packages. If you require overselling or if your requirements are outstretching what a shared hosting environment can offer, please consider our eUK VPS Hosting or eUK Cloud Hosting services. Our VPS …

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eNlight Cloud Hosting – What if I run out of eNlight Cloud Hosting credit?

When you signup to eNlight Cloud Hosting you wil be sent periodic e-mails regarding your eNlight balance every 7 days. If your credit reaches £0, your eNlight Cloud will be suspended if your eNlight Cloud credit reaches -£30 or if your balance remains at £0 or below for 5 days. At which point, your eNlight …

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eUK Web Hosting with Dedicated IP for SSL Certificates and VPN Hosting

eUKhost offers a wide range of web hosting service that will provide you with facilities to make use of dedicated IP addresses and the benefits that accompany these. A shared IP address is the standard option provided with all eUKhost shared web hosting plans, but the option to upgrade to a dedicated IP address for …

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