The following FAQs apply to our WordPress hosting with WordPress toolkit

How do I log into WordPress?
How do I install WordPress?
Can I install WordPress manually?
Can I migrate an existing WordPress site from another host?
How do I preview my website?
How do I rename my WordPress installation?
How do I delete a WordPress installation?
How do I backup my WordPress Website?
How do I restore a backup?
How do I install an SSL certificate?
How are WordPress updates managed?


How do I log into WordPress?

You can easily log into any WordPress instance installed through the control panel as follows:

  1. Log into your control panel
  2. Locate the WordPress instance you wish to log into
  3. Click Log In

How do I install WordPress?

WordPress comes pre-installed however you may wish to install additional websites, there are two ways to install WordPress:

1-Click Installer

Our 1-click installer automates the installation process and creates a WordPress website using default setting.

  1. Log into your control Panel
  2. Locate the domain you wish to install WordPress on
    Note: If you are installing to a domain that already has WordPress installed then the new site will be installed to a subdirectory automatically, it will not replace any existing installations.
  3. Click Install WordPress
  4. WordPress will now automatically install, once complete you will be given the option to install plugins, if you wish to install any plugins at this stage click Install Plugins otherwise click close
  5. Your new site will by default be named My CMS
  6. Your installation is now complete

Custom Install

The custom installer provides you with additional control over the installation location, WordPress version and configuration settings.

  1. Click the WordPress button
  2. Click Install > Install (Custom)

Can I install WordPress manually?

Yes, just upload WordPress using either the file manager or FTP and run the install script as normal.

You can add manually installed WordPress installation into the toolkit as follows:

  1. Click the WordPress button
  2. Click Scan
  3. Any WordPress installations found will automatically be added to your toolkit.

Can I migrate an existing WordPress site from another host?

Yes, we offer a free migration service subject to an engineer review, we also offer a migration tool, please contact our support team for more information.


How do I preview my website?

You can preview your website at any time by clicking on the preview link, this is useful for developing sites, testing migrations and checking sites where the domain has not yet been updated.

  1. Log into your control panel
  2. Locate the website you wish to preview
  3. Click Preview

How do I rename my WordPress installation?

By default when installing WordPress through the 1-Click installer your site will be named My CMS, you can easily change this as follows:

  1. Locate the WordPress installation you wish to rename
  2. Click on the Installation Name (These are listed next to the WordPress icon as shown in the example below)
  3. Click Preferences
  4. Enter your new site name
  5. Click OK

 


How do I delete a WordPress installation?

You can delete a WordPress installation at any time, we would recommend you take a backup before performing this action.

  1. Locate the WordPress installation you wish to delete
  2. Click on the Installation Name (These are listed next to the WordPress icon as shown in the example below)
  3. Click Remove
  4. You will be prompted to confirm the deletion, click Yes  (At this stage you can choose to not delete the associated database and user, untick if you wish to keep these.)
  5. Your WordPress installation will now be deleted.

How do I backup my WordPress Website?

We backup your sites daily to our remote servers, these backups are retained for up to 7 days, to restore this backup please contact our support team, these backups are not counted against you disk space allocation.

You can also backup your website locally which is highly recommended. Local backups can be restored through your control panel, you can also set the retention and frequency of your backups. These backup are counted against you disk space allocation so please ensure you have enough space.

Performing a one time backup

  1. Log into your control panel
  2. Click Backup Manager
  3. Click Backup
  4. The default setting will backup website data and email by default, you can change these now if you wish.
  5. Click OK to start the backup

Scheduling a backup

  1. Log into the control panel
  2. Click Backup Manager
  3. Click Schedule
  4. Under Schedule select the following options:
    1. Tick Activate this backup task
    2. Run this backup Task: We suggest selecting daily, choose a time that is during your sites quietest hours, between the hours of 3am to 5am are usually a good choice.
    3. Tick Use incremental backup
    4. Perform full backup: Suggested setting is Weekly
      Note: When incremental backups are enabled each backup taken in between each full backup will only copy changes made since the last backup, this saves disk space and reduces any performance degradation that might occur while the backup is being taken.
    5. Keep backup files for: Suggested setting is 3 weeks
      Note: The longer the retention period the more disk space will be required.
  5. Under Backup settings select the following options:
    1. Backup up:
      1. Mail configuration and content: Leave ticked unless you wish to exclude email from your backups
      2. User files and databases: Ensure this is ticked
    2. Store in: If you have a remote FTP server you wish to backup to then you can click configure, otherwise skip this setting
    3. Exclude log file: Unless you want to backup log file leave this unticked
    4. Exclude specific files from the backup: Leave unticked
    5. If errors occur during the execution of this backup task, send a notification email to: Tick this option and enter an email address for notifications
    6. Suspend the domain until the backup task is completed: Leave unticked
  6. Click OK
  7. Your backups are now scheduled

How do I restore a backup?

For daily remote backups please contact our support team and they will restore the backup on your behalf, these are kept for up to 7 days.

For local backups, you can restore as follows:

  1. Log into your control panel
  2. Click Backup Manager
  3. Locate the backup you wish to restore from the backup list
  4. Click the Creation date of the backup you wish to restore
  5. Under Backup content you have the following options:
    1. What do you want to restore
      1. Select objects: This allows you to select individual items or a subset of an item.
      2. All objects: This allow you to restore everything, be careful if selecting this option as this will overwrite all content and settings.
    2. Type of object to restore: If you have chosen Select objects then you can choose between restoring individual databases, sites and files – Select the appropriate object you wish to restore.
    3. Depending on the type of object selected you will be provided with a list of items, double the item(s) you wish to restore, they will then move to the Selected pane.
  6. Click Restore

How do I install an SSL certificate?

Adding a certificate is easy before continuing you will need to make sure the domain you wish to install SSL on resolves to your website.

  1. Log into your control panel
  2. If you have multiple domains, locate the domain you wish to install your certificate on.
  3. Click Lets Encrypt
  4. Enter your email address
  5. Tick Include a “www” subdomain for the domain and each selected alias
  6. Click Install
  7. On completion, your certificate will automatically be applied to your domain and you can start using it immediately.
  8. If you ever wish to view your available certificates  you can do so by clicking on SSL/TLS Certificates 

How are WordPress updates managed?

Our WordPress Toolkit includes a patch management system that automatically scans for updates and applies patches.

There are three patching levels that can be assigned, by default Minor security updates are automatically applied.

  • Major & Minor: Install all (minor and major) updates (for example, to install 4.7.1 and 4.8). Please note that installing major updates may affect the operation of WordPress plugins.
  • Minor: (Default setting) Installs only minor (security) updates (for example, install 4.7.1, but not 4.8). This option is enabled by default and is the least likely to cause any conflict with plugins or themes.
  • Off: (Not recommended) This installs no updates and is the is the least secure of the three, this is generally only used where a you may have a highly customised version of WordPress.

Note: Auto patching setting applies to WordPress core only and excludes plugins and themes.

Changing your patch level

You can edit your patching settings as follows:

  1.  Log into your control panel
  2. Click the WordPress button
  3. If you have multiple domains, select the correct domain from the drop down and click OK
  4. You can change the patching policy as follows:
    1. Tick the WordPress instance you wish to change the patching level on
    2. Click the patching level (Major & Minor, Minor or Off)
  5. Your patching level will be applied to the selected instances.

Applying patches

You can view any updates that are available for your WordPress core, plugins or themes and install any that are outstanding.

  1. Log into your control panel
  2. Click the WordPress button
  3. If any updates are available you will be given the option to update:
    1. If you wish to apply all updates you can simply click Install All Now
    2. Any WordPress cores updates will appear under the installation name along with the new version, click Update to install
    3. Any Plugin updates will be listed under Plugins, click Update to install
    4. Any Theme updates will be listed under Themes, click Update to install