Are there any minimum term contracts with your servers?
There are no long term contracts with any of our services. Because of the cost of setting up and disconnecting servers at the data centre, we require 30 days advance notice to cancel an active dedicated server. For full details please refer to our SLA.
Do you offer a 30 day money back guarantee with dedicated servers?
Dedicated servers are exempt from our money back guarantee because of the cost of setting up and disconnecting servers. Refunds will only be provided where we are legally required to do so (e.g. in accordance with your statutory rights).
Will I be charged anything if I need to contact you for support?
We do not charge anything covered under our SLA. Should you need to contact us, you can reach our support team via live chat or support ticket, 24 hours a day.
What experience do I need to own a dedicated server?
Our knowledgeable support team can assist you in setting up and configuring your server after you have placed your order if you do not have the server experience to be able to do this yourself. Our team are available 24 x 7.
Will your technicians access our server without first asking us?
Only if absolutely necessary. We understand some customers need total control over their server, so at your request, we can add an instruction on your account requiring our technicians to always acquire permission first.
Do you provide full root / RDP access with your servers?
All servers come with full root SSH / RDP access. You have full control over your server.
Whether you are experienced at managing a server yourself or need our help on a regular basis, our knowledgeable and experienced technicians are here to help you at any time during the day or night. All of our products and services come with free 24 x 7 technical support in accordance with our Service Level Agreement.
When you need technical support, you need it fast - which is why our Level II and Level III senior technicians work on alternating shift patterns to ensure we provide truly 24 x 7 technical support all year round.
Some of the things we can help you with include:
Installation of mod_security with our own custom ruleset. This module consists of many different rules.
The ruleset that we use blocks dangerous attempts to hack the server. Add an additional rule or disabling one is possible for us whenever needed as it consists of many rules.
Compiled PHP version 4, 5 or 6 as per the requirements of the client.
Installation of mod_evasive to prevent DDoS Attacks.
PHP Security (disabling certain php functions which can be used for php backdoor: exec, system, passthru, readfile, shell_exec, escapeshellarg, escapeshellcmd, proc_close, proc_open, ini_alter, dl, popen, parse_ini_file, show_source, curl_exec)
Installation of Rootkithunter and Configuring it to update and run itself on a daily basis - It will then send you a report if anything goes wrong.
Repair or Re-installation of corrupt binaries.
Installing and compiling the latest version of OpenSSL.
Installing and compiling the latest version of OpenSSH and Configuring it with the latest version of Ope nSSL.
Disabling Root access and enabling key based access as per the client request.
Installing CSF/APF firewall (latest version) and Configuring the firewall to accept only incoming/outgoing connections on ports that are needed on a cPanel system.
Disabling port 22 (default SSH port).
Brute Force Detection setup and configuration with the firewall.
Linux socket monitor setup - This will send you an alert whenever a new port is opened on the server.
Installing System Integrity Monitor to monitor the following services
- Server load
The System will automatically try to fix any problems which may arise such as big log files that would automatically get recycled. If the system is not able to fix the problem itself it will send a notification to our support department.
Mounting /tmp partition with noexec permissions so that no files on these partitions can be executed.
Disabling compilers for all users but root.
Sysctl.conf hardening to make it much harder to get attacked by syn floods.
Open basedir protection setup.
Installing chkrootkit and configuring it to send daily report to our support department.
Installing Zend Optimizer.
Tweak Apache configuration.
Recompile Apache with commonly used Apache and PHP modules.
We only use top-quality server hardware from Dell, HP and SuperMicro to ensure we provide our customers superior performance for mission-critical websites and applications.
Fully Managed Servers
All of our servers are fully managed, allowing you to contact our support team at any time during the day or night for technical assistance. Whether you need help hardening your servers security, installing server software or configuring web server software, our senior technicians are here to help you.
24 x 7 Technical Support
When we say 24 x 7 technical support, we really mean it. Our technicians work on alternating shift patterns all year round to provide uninterrupted service and support to you. A technician will always be available to assist you, no matter the time or day.
cPanel and WHM or Parallels Plesk (Optional)
Choose cPanel or Plesk with your dedicated server* for ease of server management and maintenance. Our technicians are fully experienced on all aspects of cPanel, WHM and Parallels Plesk to assist you, should you need any help at any time.
Root SSH / RDP Access
If you're experienced at managing your dedicated server yourself, you can manage your server directly via the Terminal because we provide you full access to your server via SSH / RDP. This allows you the freedom and choice to configure your server and its' security to your individual needs or organisational requirements
100Mbps Network Connectivity
Handle high-volume traffic with ease with up to 10,000 GB of bandwidth available on our range of dedicated servers. If you need even more bandwidth, you can customise your server with a 10Mbps, 100Mbps or 1Gbps unmetered network port.
Control Panel (Optional)
Manage your server and accounts with ease using cPanel and WHM or Parallels Plesk.
Choose between a Linux distribution like CentOS and RedHat Enterprise Linux (RHEL) or Windows Server (optional), depending on your needs. If you need to run or make use of Microsoft technologies such as ASP.NET or Microsoft SQL Server, you will need Windows Server.
Microsoft SQL Server 2008
Our partnership with Microsoft allows us to offer SQL Server licenses at cost-effective rates which includes SQL Server Web, Standard and Enterprise editions.
R1soft CDP Backups (Optional)
Offsite backup solutions based on R1soft's Continuous Data Protection application are available with every server providing affordable and flexible on-demand data protection for your business.
Software Firewall and Antivirus (Optional):
Symantec Endpoint Protection provides continuous, state-of-the-art protection against malware, virus and other types of threats. Symantec Endpoint offers everything under one high-performance agent with a single management console.
SpamExperts Spam Filter (Optional)
Protect your inbox against spam, phishing and other types of threats with SpamExperts, a premium enterprise-grade anti-spam scanning service. SpamExperts uses always-up-to-date spam definitions to identify and quarantine spam mail before they even reach your inbox.
With every dedicated server order, we're including SmarterBundle absolutely free with all dedicated server orders running Windows Server - worth over £400! SmarterBundle Professional consists of SmarterStats Pro for 50 websites, SmarterTrack Pro for 2 Agents and SmarterMail Pro for 250 inboxes.
MailEnable is a POP3/SMTP mail server supporting unlimited email addresses, domains, groups and mailing lists with powerful relay control options and configurable options. MailEnable Standard is available free of charge.
VMware is the industry-leading virtualisation platform for building cloud infrastructures. VMware vSphre can consolidate 15 or more virtual machines on a single physical server without sacrificing performance or throughput while VMware ESXi is a bare metal embedded hypervisor for guest virtual servers without requiring an underlying OS.
Hyper-V on Windows Server 2008 and Windows Server 2008 R2 enables you to create a virtualised server computing environment. Each virtual machine is a virtualised system that operates in the exact same manner as a physical server in a fully isolated environment, and allows you to run multiple operating systems simultaneously on one physical server.
XenServer is an enterprise-ready, cloud-proven virtualisation platform that contains all the capabilities required to create and manage a virtual infrastructure.
Oracle, a relational database management system, supports both file based database system as well as client-server architecture. This dual feature enables databases to be highly scalable, without compromising on the performance quality.
Provided by Simply Transit, we run a fully redundant BGP network consisting of two separate hardware vendors which provides redundancy not only in the network level, but also on the hardware level.
We operate two separate 10Gigabit networks, from both Extreme Networks and Foundry Networks at all locations. On top of this layer 2 network we operate two independent IP Transit networks (AS29550 and AS34920) which run from multiple Cisco Systems 7606-S RSP720 and 6509 SUP720 routers at multiple London facilities, offering true redundancy to each customer.
Connecting with multiple Tier 1 providers, as well the London Internet Exchange (LINX), we are the only provider able to offer IP services diverse of London, to any of our customers.
100% Cisco routers and switches
40Gb redundant fibre network
VSS router configuration for hardware redundancy
Multiple transit providers
LINX 224 and 226 connections
All Servers deployed at the Datacentre include hardware replacement guarantee. In case of any hardware component failure, the hardware is immediately replaced.
Datacentre located inside its own secure compound, with 2.4 and 3 meter fencing and electric gate entry equipped & monitored round the clock with closed circuits. Strict access controls are implemented including surveillance cameras, finger-print as well as Keycard system in order to manage entries.
Perimeter alarm system with beam detectors
Monitored key card access
360° Recorded passive and active CCTV
Electronically multi-gated entry point
Equal power distribution (60 watts per sq. ft.- 80 watts per sq. ft). Each cabinet 4' x 6' gets 110 volt, 20 amp circuits. The main power sums up to 480 volt, 3 phase.
In the unlikely event of a power outage from local power grid, all datacentres' power systems are designed to run uninterrupted with the help of Two 2000KW auto-switched power generators and centralized UPS systems. Generators are regularly tested & can be used in emergency event of extended utility power outages.
Dedicated substation inside secure inner compound
2MVA of mains power
Diesel generators with auto switchover
Fast dedicated UPS for seamless power switching
Computerized Fully master-planned rise system / HVAC pipe system / Electrically monitored. HVAC (Heating Ventilation Air Conditioning) systems are N+1 redundant, ensuring that a duplicate system can immediately come online in the event of an HVAC system failure.
Fire Protection System
Wet Risers set in at every square position.FM-200 system is installed. The advanced fire protection system prevents fires from spreading in the unlikely event one should occur.
450mm heavy duty raised data flooring
Redundant N+1 parallel UPS system
Close control downflow air conditioning units @ N+1
Own 5mW on-site sub-station
2.5mW backup on-site sub-station
Fire detection and gas suppression system
Perkins generator connected via ATS systems
2 Separate fibre duct points into the building
PAC security access system
24/7 recorded CCTV on every rack aisle and all entrances
Multiple fibre routes out of the building, diversely routed
N+1 Airedale Air Handling system
~20c +/- 2c data floor temperature
16 Amp feed per equipment rack
Cat6 shielded structured cabling
24x7 secure entry via PAC-TAG system, with 4 layer entry
24x7 qualified engineers available for remote hands service
Accelerate your online business with fully managed dedicated servers
24 x 7 Support100% Uptime SLA
Dedicated Server Hosting
At eUKhost, we prefer only branded hardware from Dell and HP, so that you receive the fastest dedicated servers with genuine hardware. We endeavor to provide affordable, cheap dedicated server hosting and exceptional quality that does not cost the earth.
We offer monthly, quarterly and annual contract periods on all servers with 24 x 7 e-mail, live chat and phone support included as standard. A choice of operating system is also available, along with our popular unmetered bandwidth option.
Our UK based servers are located in a secure tier 4 data centre and are monitored 24 x 7 by our experienced technicians and data centre engineers. The data centre is temperature controlled to ensure that your dedicated server is always running at optimum levels. All of our servers are purchased and configured with reliability and performance in mind.